Senior IBM i Production Support Analyst

The Cigna Group; Madrid; On-site; EUR 38,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working environment

Private Medical Insurance

Wellbeing benefits

Educational development program

Job summary

The Cigna Group is seeking an IBM i / AS400 Production Support Analyst (L2) in Madrid to provide first-line and Level 2 application support for business-critical IBM i-based systems. You will handle incidents, service requests, monitoring, and operational support to ensure stable daily operations.

Join a collaborative, ITIL-aligned environment with opportunities to deepen IBM i skills, SQL capabilities, and application troubleshooting, while supporting overnight batch and critical transaction

Qualifications

• Experience supporting applications, business systems, or technology services.
• Understanding of incident management processes.
• Familiarity with ServiceNow, Jira, or similar
• Basic understanding of databases and data concepts.
• Strong Microsoft Excel skills.
• Exposure to IBM i (AS400) environments.

Responsibilities

• Incident & Service Request Management through ServiceNow.
• Initial investigation, diagnosis, and triage of reported issues.
• Monitor application processing and operational activities.
• Support overnight batch processing and critical windows.
• Document investigation findings and resolution activities.
• Collaborate with senior analysts and development teams to resolve issues.
• Identify recurring issues and contribute to root-cause analyses.

Skills

Incident management

ServiceNow

SQL basics

Excel

IBM i AS400 exposure

Troubleshooting

Education

Degree in IT/CS

ITIL or service-management knowledge

Tools

ServiceNow

Jira

Job description

The Cigna Group is seeking an IBM i / AS400 Production Support Analyst (L2) in Madrid to provide first-line and Level 2 application support for business-critical IBM i-based systems. You will handle incidents, service requests, monitoring, and operational support to ensure stable daily operations.

Join a collaborative, ITIL-aligned environment with opportunities to deepen IBM i skills, SQL capabilities, and application troubleshooting, while supporting overnight batch and critical transaction