Iberia Maintenance Operations Lead

Bloq.it; Madrid; Híbrido; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work conditions

Remote-friendly policy

Sports & Wellness membership

Descripción de la vacante

Bloq.it is seeking an Operations Specialist - Maintenance to run and improve Iberia’s maintenance operations for its locker network. You’ll lead field technicians, optimize SLA performance, and collaborate with planners to ensure fast, reliable interventions.

Your role combines desk and field work, focusing on data-driven improvements, client-facing communication, and cross-functional alignment to sustain a financially viable operation.

Formación

• 3–5 years of experience in operations with field work.
• Experience in SLA-driven environments with tight deadlines.
• Strong Excel and data analysis capabilities.
• Excellent communication with clients and escalation handling.
• Bilingual in Spanish and English.
• Can-do attitude and versatility across desk, field, and client-facing work.

Responsabilidades

• Own end-to-end maintenance operations in Iberia (ticket to intervention).
• Lead a team of field technicians and support daily operations.
• Coordinate planning, execution and follow-up with Iberia colleagues.
• Analyze weekly operational data and prepare client/internal reports.
• Coordinate performance of maintenance partners (quality, response times, cost).
• Handle client escalations end-to-end and close the loop with the client.
• Collaborate with central departments on improvement projects and daily needs.
• Support the Country Manager on financial performance of maintenance operations.
• Work with Deployment, Supply Chain and Customer Success as needed.

Conocimientos

Field operations

Excel

Analytical skills

Client communication

Spanish & English

Descripción del empleo

Bloq.it is seeking an Operations Specialist - Maintenance to run and improve Iberia’s maintenance operations for its locker network. You’ll lead field technicians, optimize SLA performance, and collaborate with planners to ensure fast, reliable interventions.

Your role combines desk and field work, focusing on data-driven improvements, client-facing communication, and cross-functional alignment to sustain a financially viable operation.