Iberia Customer Success & Implementation Lead

Ubeya; Madrid; On-site; EUR 42,000 - 62,000; Full time

Job summary

Ubeya is expanding its Iberia footprint and seeks a versatile Customer Success & Implementation Specialist to lead regional onboarding and client management. You will blend technical setup and strategic relationship building with local market development to ensure high client satisfaction.

The role requires native Spanish, strong English, and experience in SaaS onboarding or account management, with a hands-on, collaborative attitude across functions.

Qualifications

• Native/ Fluent Spanish and professional English required or strongly preferred.
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Responsibilities

• Onboarding & technical implementation: manage onboarding journey for Spain and Portugal, guiding configuration and data integration.
• Relationship management: build trust-based relationships with local managers to monitor health and drive platform adoption.
• Regional growth: support BD and Sales to identify upsell opportunities in Iberia and flag new leads.
• Cultural localization: advocate Iberian clients to refine go-to-market strategy and product features.
• Client enablement: deliver training in Spanish to empower client teams.

Skills

Spanish (native/fluent)

English proficiency

Portuguese (advantage)

SaaS onboarding

Account management

Relationship management

Job description

Ubeya is expanding its Iberia footprint and seeks a versatile Customer Success & Implementation Specialist to lead regional onboarding and client management. You will blend technical setup and strategic relationship building with local market development to ensure high client satisfaction.

The role requires native Spanish, strong English, and experience in SaaS onboarding or account management, with a hands-on, collaborative attitude across functions.