Customer Success & Implementation Specialist

Ubeya; Madrid; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

Ubeya is expanding its Iberia footprint and seeks a versatile Customer Success & Implementation Specialist to lead regional onboarding and client management. You will blend technical setup and strategic relationship building with local market development to ensure high client satisfaction.

The role requires native Spanish, strong English, and experience in SaaS onboarding or account management, with a hands-on, collaborative attitude across functions.

Formación

• Native/ Fluent Spanish and professional English required or strongly preferred.
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Responsabilidades

• Onboarding & technical implementation: manage onboarding journey for Spain and Portugal, guiding configuration and data integration.
• Relationship management: build trust-based relationships with local managers to monitor health and drive platform adoption.
• Regional growth: support BD and Sales to identify upsell opportunities in Iberia and flag new leads.
• Cultural localization: advocate Iberian clients to refine go-to-market strategy and product features.
• Client enablement: deliver training in Spanish to empower client teams.

Conocimientos

Spanish (native/fluent)

English proficiency

Portuguese (advantage)

SaaS onboarding

Account management

Relationship management

Descripción del empleo

Who We Are ?Ubeya is the workforce management platform behind some of the world’s biggest moments. From Wembley Stadium to Wimbledon Emirates to Johan Cruyff Arena, when tens of thousands of people show up, Ubeya makes sure everything runs smoothly behind the scenes. We’re a fast-growing B2B2C SaaS company helping global enterprises and staffing agencies plan, manage, and pay large, dynamic workforces with ease. Our platform is used every single day to keep operations agile, teams empowered, and businesses ready to scale.

Who We Are ?Ubeya is the workforce management platform behind some of the world’s biggest moments. From Wembley Stadium to Wimbledon Emirates to Johan Cruyff Arena, when tens of thousands of people show up, Ubeya makes sure everything runs smoothly behind the scenes. We’re a fast-growing B2B2C SaaS company helping global enterprises and staffing agencies plan, manage, and pay large, dynamic workforces with ease. Our platform is used every single day to keep operations agile, teams empowered, and businesses ready to scale.
Ubeya, huh? The name is inspired by the Japanese concept of the \"Great Room\", a space where people come together to solve problems and tackle urgent matters. Collaboration and efficiency are at the heart of everything we do. Our team builds technology with real-world impact, tackling complex challenges at scale, and turning ideas into solutions that make a difference for thousands of users worldwide.

About The Role

As we expand our footprint in Iberia (Spain & Portugal), we are looking for a versatile, proactive, and highly adaptableCustomer Success & Implementation Specialist to spearhead our regional operational launch.
In this role, you will be the main touchpoint for our Iberian clients, seamlessly blending technical onboarding/implementation with strategic client relationship management and local market development. You will handle everything from platform setup and user training to spotting regional growth opportunities and ensuring high satisfaction.
If you are a resourceful, hands-on professional who speaks native Spanish, understands local business dynamics, and enjoys wearing multiple operational and commercial hats—this role is for you.
Requirements:

• Languages: Native/Fluent Spanish (essential) and professional proficiency in English. Knowledge of Portuguese is an advantage.
• Experience: 3+ years in customer success, account management, technical onboarding, or SDR/BDR roles within a SaaS environment.
• Versatility & \"Can-Do\" Attitude: Willingness to navigate across different functions—from troubleshooting setup issues to closing upsell opportunities.
• Communication & Project Management: Excellent organizational skills to manage multiple onboarding projects simultaneously while keeping client communication clear and structured.
• Local Market Insight: Strong understanding of business culture and client relationship expectations in Spain and the broader Iberian region.
• Domain Expertise (Advantage): Prior experience in HR Tech, Workforce Management (WFM), HCM systems, or shift-based operations software is a major advantage.

Responsibilities:

• Onboarding & Technical Implementation: Manage the complete onboarding journey for new accounts across Spain and Portugal. Guide clients through configuration, workflow mapping, and initial data integration to ensure fast time-to-value.
• Relationship Management & Retention: Build strong, trust-based relationships with local operational managers and business owners. Proactively monitor client health, drive platform adoption, and prevent churn.
• Regional Growth & Sales Support: Partner with BD and Sales (SDR/BDRs) to identify growth opportunities within existing accounts and flag potential new client leads in the Iberian market.
• Cultural Localization: Act as the internal advocate for Iberian clients. Help us understand cultural, legal, and operational nuances in the region to refine our local go-to-market strategy and product features.
• Client Enablement & Training: Deliver engaging, tailored training sessions and support resources in Spanish to empower client teams.