Hybrid Order Entry & Customer Success Specialist

ABB; Madrid; Híbrido; EUR 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Lunch Allowance / Cantine

Home Office Flexibility

Company Mobile Phone

Benefits Platform

Employee Share Acquisition Plan

Learning & Training

Career Development

Flexible Work Practices

Wellbeing Program

Descripción de la vacante

ABB is a global technology leader in electrification and automation, enabling a more sustainable future. In this role you will accurately enter customer POs, drive cross-functional issue resolution, and ensure on-time delivery by coordinating with customers and internal teams.

You will work in a LI-hybrid model, use SAP, MS Office, Salesforce and AI Chat tools, and collect documentation while following HSE Guidelines and seeking process improvements.

Formación

• 2-5 years of experience in Order Entry or Customer Support.
• Knowledge in SAP, MS Office; Excel, PowerPoint, Word, Salesforce, AI Chat tools experience.
• Fluent in Spanish and Good working knowledge of English (approximately B1-B2 level).
• Mindset to innovate, take ownership, drive improvement.
• Customer Orientation: Ensure commitments are met.

Responsabilidades

• Enter customer POs accurately and drive cross-functional issue resolution using the required tooling within SLAs.
• Support internal and external customers through swift order entry and issue resolution with proactive communication.
• Manage clean order entry per requirements (prices, spike quantities, dates, data) to enable timely delivery; liaise with customers.
• Collect and archive documentation related to orders and record decisions in systems.
• Read, understand and follow HSE guidelines and report discrepancies to leadership.

Conocimientos

Fluent Spanish

English (B1-B2)

Customer orientation

Ownership mindset

Innovative mindset

Educación

FP2 or Graduated degree in business administration or related field

Herramientas

SAP

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Salesforce

AI Chat tools experience

Descripción del empleo

ABB is a global technology leader in electrification and automation, enabling a more sustainable future. In this role you will accurately enter customer POs, drive cross-functional issue resolution, and ensure on-time delivery by coordinating with customers and internal teams.

You will work in a LI-hybrid model, use SAP, MS Office, Salesforce and AI Chat tools, and collect documentation while following HSE Guidelines and seeking process improvements.