Hybrid Market Associate - Host Growth & Optimization (EN/ES)

airbnb, Inc.; Barcelona; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Airbnb, Inc. in Barcelona is seeking a Market Associate to help grow and retain long-tail host entrepreneurs in our supply team. You will build relationships, optimize listings, advise on pricing, and support hosts to scale bookings while maintaining hospitality standards.

In this hybrid role based in Barcelona, you will conduct one-on-one coaching, share product updates, and contribute to education programs for hosts. English and Spanish fluency are required, Portuguese is a plus.

Qualifications

• 3+ years of experience in new sales, account management, or partner support.
• 2+ years of hospitality/travel industry experience (nice to have).
• Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.
• Proven experience working a book of business, driving engagement and growth through proactive account management.
• Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
• Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
• Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
• Fluency in English & Spanish (mandatory). Fluency in Portuguese (nice to have).

Responsibilities

• Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb.
• Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.
• Secure availability over high compression dates, ensuring hosts maximize their revenue potential.
• Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
• Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
• Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.
• Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.

Skills

Account management

Communication

Time management

Goal orientation

Persistence

Public speaking

Tools

Salesforce

Job description

Airbnb, Inc. in Barcelona is seeking a Market Associate to help grow and retain long-tail host entrepreneurs in our supply team. You will build relationships, optimize listings, advise on pricing, and support hosts to scale bookings while maintaining hospitality standards.

In this hybrid role based in Barcelona, you will conduct one-on-one coaching, share product updates, and contribute to education programs for hosts. English and Spanish fluency are required, Portuguese is a plus.