Hybrid Customer Care Rep for MedTech Service & Repair

Idealista; Madrid; Híbrido; EUR 25.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development

Training opportunities

Flexible working

Descripción de la vacante

Medtronic is seeking a Customer Care Representative in Madrid, Spain, to join a new in‑house Service & Repair team. You will be the primary contact for customers, managing service requests, quotes, orders, and follow‑ups, ensuring exceptional service and timely resolutions.

The role requires 2+ years in customer service, fluency in English and Spanish, and comfort with ERP/CRM tools. Hybrid work model available with occasional travel as needed.

Formación

• High School Diploma and 2+ years in customer service or related field.
• Proficient in English and Spanish, both written and spoken.
• Experience with Microsoft Office (Outlook, Excel, Word).

Responsabilidades

• Serve as primary contact for customers throughout the service and repair journey.
• Manage service requests, quotes, orders, and follow-ups.
• Collaborate with engineers, repair centers, logistics and internal teams.
• Handle customer escalations with timely resolution.
• Support quality/compliance in a regulated MedTech environment.
• Participate in process improvements and UAT activities.

Conocimientos

Bilingual EN/ES

Customer service

Microsoft Office

Multitasking

Educación

High School Diploma

Herramientas

SAP

Salesforce

Descripción del empleo

Medtronic is seeking a Customer Care Representative in Madrid, Spain, to join a new in‑house Service & Repair team. You will be the primary contact for customers, managing service requests, quotes, orders, and follow‑ups, ensuring exceptional service and timely resolutions.

The role requires 2+ years in customer service, fluency in English and Spanish, and comfort with ERP/CRM tools. Hybrid work model available with occasional travel as needed.