Healthcare Customer Service Coordinator - Iberia

Mysushishop; Madrid; Híbrido; EUR 25.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Descripción de la vacante

Medtronic is building its in-house Service & Repair Customer Care team in Madrid. We seek Customer Care Representatives who deliver exceptional service in a fast-paced, regulated healthcare setting to ensure quick repair and return of medical devices to providers.

This hybrid Madrid role involves collaboration with engineers, logistics, and sales, with growth opportunities and a customer-first mindset. Fluency in English and Spanish is essential for success in Iberia operations.

Formación

• English and Spanish proficiency (written and verbal)
• 2+ years of customer service/operations experience
• Strong attention to detail and ability to manage multiple priorities
• Proficiency with Outlook, Excel, and Word
• Experience following established processes in an operational environment

Responsabilidades

• Serve as primary contact for customers during service and repair journey
• Manage service requests, quotes, orders and follow-up to ensure great experience
• Collaborate with service engineers, repair centers, logistics and internal teams
• Handle customer escalations and complaints with timely resolution
• Support quality and compliance in a regulated MedTech setting
• Contribute to process improvements and system enhancements

Conocimientos

English

Spanish

Prioritization

MS Office

Process adherence

Educación

High School Diploma

Herramientas

SAP

Salesforce

Descripción del empleo

Medtronic is building its in-house Service & Repair Customer Care team in Madrid. We seek Customer Care Representatives who deliver exceptional service in a fast-paced, regulated healthcare setting to ensure quick repair and return of medical devices to providers.

This hybrid Madrid role involves collaboration with engineers, logistics, and sales, with growth opportunities and a customer-first mindset. Fluency in English and Spanish is essential for success in Iberia operations.