2nd Level IT Support Engineer – Workplace Services (Valencia - Hybrid)

Montarelo Recruiting; Valencia; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

Montarelo Recruiting seeks several 2nd level support Engineers to support its Valencia hub, delivering specialized Microsoft Workplace solutions for international clients. The role focuses on Windows 11, Microsoft 365, Teams, and end-user support in a fast-paced environment.

Onboarding is followed by a hybrid work model with 3-4 days remote per week; English is the primary communication language, with Spanish required and German a plus. Valencia-based with EU work permit preferred.

Qualifications

• Min 4 years of proven experience in 2nd level workplace support or a similar role.
• Strong knowledge of Windows 11, Microsoft 365, and End-User Support services.
• Fluent in English; Spanish is expected; German is a plus.

Responsibilities

• Handle and resolve 2nd-level tickets in the Workplace Services domain (Windows 11, Microsoft 365, Teams, Exchange Online, IE/Edge, End-User Support).
• Process ServiceNow tickets promptly with accurate documentation of solutions.
• Create and maintain documentation for the 1st-level support team.
• Collaborate with other support units to ensure smooth IT operations.
• Majority of support activities will be conducted in English.

Skills

2nd level support

Windows 11

Microsoft 365

End-User Support

Tools

ServiceNow

Job description

The Company

Our customer is a multinational IT consultancy firm (MICROSOFT Solutions Partner). Currently they are establishing an IT Hub in Valencia to provide support to their international corporate clients.

They will hire the selected candidate as an internal and permanent employee.

Description of the position

We’re looking for several 2nd level support Engineers for its global operations in Valencia. They will be responsible for 2nd level support specialized on Microsoft Workplace solutions.

Working Experience

• Min 4 years of proven experience in 2nd level workplace support or a similar role.
• Very good knowledge of Windows 11, Microsoft 365, and End-User Support services.

Soft skills

• Strong quality and service orientation, structured and independent working style.
• Enjoyment of customer contact, professional appearance, and quick comprehension.
• Team player with motivation to work in a dynamic environment.

Key Responsibilities

• Handling and resolving 2nd-level tickets in the Workplace Services domain (Windows 11, Microsoft 365, Teams, Exchange Online, IE/Edge, End-User Support).
• Prompt, accurate, and customer-oriented processing of ServiceNow tickets, including careful documentation of solutions.
• Creating and maintaining documentation for the 1st-level support team.
• Close collaboration with other support units to ensure smooth IT operations.
• The majority of support activities will be conducted in English.

Languages

• Spanish: At least B2-C1.
• English: At least B2-C1.
• German is a strong plus, but not required.

Job location

Valencia area. European Union citizen: otherwise, a valid job permit is mandatory.

Salary

A very competitive salary package.

Working from home

3-4 days a week after initial onboarding period (but according to the specific needs that may arise from the perspective of project development, department, clients, and/or partners).