Customer Service Agent

The Rank Group; Ceuta; Híbrido; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Wellbeing programs

Pensions

Private medical insurance

Life insurance

Descripción de la vacante

YoBrands, part of The Rank Group, is seeking a dedicated Customer Service representative in Ceuta to handle multi-channel inquiries. You will maintain records, resolve issues, and ensure the highest level of customer satisfaction.

The role requires Native Spanish and good English, with excellent communication, IT skills and a friendly, persuasive approach. A hybrid work setup combines onsite presence in Ceuta with some remote opportunities.

Formación

• Native Spanish speaker and good English communication.
• Excellent communication and conversational skills with an enthusiastic and friendly approach.
• Ability to create trust and persuasive and influencing skills.
• Experience of working in a customer environment – Previous customer service or sales experience is an asset.
• Excellent IT skills and ability / capability to use multiple customer contact systems; good proficiency with Microsoft Office.
• Fast learner and comfortable using new systems and technology.

Responsabilidades

• Ensure accurate records of all work undertaken through effective use of internal systems, adhering to procedure and quality standards.
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
• Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department.
• Demonstrate a high level of competency with regards to the Contact Centre systems, company policies and procedures.
• Respond to any technical, account related and promotional questions.
• Complete accurate records of interactions and accounts, maintaining a detailed customer data base.
• Identify areas and provide feedback where improvements could be made to enhance the customer experience.

Conocimientos

Native Spanish

English communication

Customer service

Excellent communication

IT skills

Microsoft Office

Fast learner

Herramientas

Microsoft Office

Descripción del empleo

YoBrands, part of The Rank Group, is a leading online gaming operator in the Spanish & Portuguese markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 4 leading brands: Enracha, YoCasino, YoBingo and YoSports

Our goals are to provide entertainment and community to our customers with our websites and apps so that they can access our products from their mobile phones, tablets while communicating with one another.

We offer our own bingo and slots software and more than 2000 games from the best game providers. We also offer live shows such as El Show De YoBingo and YoSports TV!

With offices based in Barcelona, Ceuta & Malta we always strive to bring joy and security to our customers. Additionally, we will be launching soon in other regulated markets!

This position is based in Ceuta and requires the candidate to reside locally, although it includes some opportunities for remote work.

Come and join our amazing Customer Service team in Ceuta! We are seeking a dedicated individual who excels in communicating and responding to multi-channel contacts, ensuring the highest level of satisfaction.

• Ensure accurate records of all work undertaken through effective use of internal systems, adhering to procedure and quality standards
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department
• Demonstrate a high level of competency with regards to the Contact Centre systems, company policies and procedures
• Respond to any technical, account related and promotional questions
• Complete accurate records of interactions and accounts, maintaining a detailed customer data base
• Identify areas and provide feedback where improvements could be made to enhance the customer experience.

Qualifications

• Native Spanish speaker and good communication in English
• Excellent communication and conversational skills with an enthusiastic and friendly approach
• Ability to create trust and excellent persuasive and influencing skills
• Experience of working in a customer environment – Previous customer service or sales experience is an asset
• Excellent IT skills and ability / capability to use multiple customer contact systems and good proficiency with Microsoft office
• Fast learner and comfortable using new systems and technology

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

Wellbeing@Rank is important… From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.