Housekeeping Supervisor Intern

Hospitaliti; Barcelona; Presencial; EUR 6700 - 10.000; Jornada completa

Descripción de la vacante

SLS Barcelona, a five‑star urban resort on Barcelona’s waterfront, seeks a Housekeeping Supervisor intern. You will supervise the housekeeping department under the manager, ensuring standards are upheld and guest satisfaction remains top priority.

You will collaborate with Front Office and Engineering, assist during high-volume periods, and perform essential housekeeping duties to maintain pristine guest rooms and public areas.

Formación

• Bachelor's or master's degree in hospitality or related field is required.
• Ability to sign an agreement with school for a period of preferably 6 months.
• Demonstrates SLS brand values and a positive, proactive attitude.
• Ability to multitask and work in a fast-paced environment.
• Excellent verbal and written communication in English and Spanish.

Responsabilidades

• Supervise the housekeeping department operations under the Housekeeping Manager.
• Ensure all service standards and sequences are followed across areas.
• Collaborate with Front Office and Engineering teams daily.
• Address guest issues promptly and maintain guest satisfaction.
• Assist with deep cleaning projects and high-volume periods.
• Perform housekeeping duties including bed making, vacuuming, and guest room care.

Conocimientos

Multitasking

Teamwork

Communication

English fluency

Spanish fluency

Educación

Bachelor's degree in hospitality

Descripción del empleo

SLS Barcelona is hiring through Hosco in Barcelona.SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

What you’ll do

• We are looking for an Housekeeping Supervisor intern to be a part of the team at SLS Barcelona.
• Under the guidance of the Housekeeping Manager, you will be responsible for supervising the overall operation of the housekeeping department.
• Ensure all departmental service standards and sequences of service are being upheld.
• Work collaboratively with all housekeeping partners on a day-to-day basis.
• Maintain a close relationship with the Front Office and Engineering Team.
• Ensure guest satisfaction -address guest issues as they arise and provide prompt correspondence if necessary.
• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
• Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other department managers.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.

What we are looking for...

• You´re studying a bachelor´s/master´s degree in hospitality or a related field.
• You have the possibility to sign an agreement with your school for a period of preferably 6 months.
• Someone who understands, celebrates, and embraces the SLS brand values.
• Ability to multitask and work in a fast-paced environment.
• Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other, and has fun along the way.

What's in it for you...

The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.

The chance to challenge the norm and work in an environment that is both creative and rewarding.

Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.

A competitive package and plenty of opportunity for development.

Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

Please see the full vacancy for the benefits offered by SLS Barcelona.