HO Business & Programmes in Customer Service and Support

Airbus; Castilla-La Mancha; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Airbus Helicopters España, SA is seeking a professional in Customer Account and Service Management to oversee S&S P&L, SOP exercises and business performance. You will coordinate daily operations and opportunities while ensuring customer satisfaction and compliance.

The role requires bilingual English and Spanish communication and a proactive stance on risk awareness, integrity, and collaboration with cross‑functional teams within a permanent position.

Formación

• Experience in managing P&L and leading business performance initiatives.
• Proficiency in executing SOPs and driving offers/new business developments.
• Bilingual communication in English and Spanish for negotiations.

Responsabilidades

• Manage and lead S&S P&L, SOP exercises, Business Performance, new Business Developments and Offers
• Consolidate PSO view for securing daily operations through Plateaus, Fleet Availability monitoring, Contract. Execution and Customer Satisfaction
• Language: English and Spanish (negotiation level)
• Awareness of potential compliance risks and act with integrity as a foundation for company growth.

Conocimientos

P&L management

SOP execution

Business performance

New business development

Offers

Bilingual English Spanish

Descripción del empleo

Job Description

• Manage and lead S&S P&L, SOP exercises, Business Performance, new Business Developments and Offers


• Consolidate PSO view for securing daily operations through Plateaus, Fleet Availability monitoring, Contract. Execution and Customer Satisfaction


• Language: English and Spanish (negotiation level)


• This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Helicopters España, SA

Employment Type

Permanent

Experience Level

Professional

Job Family

Customer Account and Service Management

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