Hebrew Customer Specialist in Lisbon | Relocation Package

BlueView Talent; Madrid; Presencial; EUR 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal Allowance

Health Insurance

Life Insurance

Relocation Package

Onsite Work

Descripción de la vacante

BlueView Talent is hiring a Customer Specialist in Madrid to deliver excellent support across phone, email and chat. You will be the first point of contact for customers, resolving inquiries, orders and accounts while collaborating with internal teams to ensure a smooth experience.

The role requires fluent Hebrew (C1/C2) and English (B2). EU eligibility or Portuguese residency is required, with relocation assistance available and an onsite office environment in Madrid.

Formación

• Language proficiency requirements: fluent Hebrew (C1/C2) and English (B2).
• EU citizenship or Portuguese residency required.
• Strong analytical, creative and communication abilities.
• Professional, detail-oriented, proactive with willingness to grow in travel.

Responsabilidades

• Provide friendly, professional customer support via phone, email, chat and other channels.
• Assist customers with inquiries related to orders, accounts, payments, products and services.
• Understand customer needs and provide accurate, clear information.
• Handle questions and concerns efficiently while staying customer-focused.
• Guide customers through processes and navigation of platforms and services.
• Record interactions and resolutions accurately in internal systems.
• Collaborate with internal teams to resolve issues quickly.
• Identify recurring concerns and feedback to improve service quality.
• Stay updated with products, policies and procedures through training.

Conocimientos

Hebrew (C1/C2)

English (B2)

Analytical

Creative

Communication

Descripción del empleo

Take Your Customer Service Career to the Next Level!

Do you enjoy helping people and making every customer interaction a positive one? Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences.

Role Overview

As a Customer Specialist, you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests.

Through phone, email, chat, and digital channels, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.

Key Responsibilities

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Requirements

• Language Skills: Fluent in Hebrew (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take on this exciting opportunity?