Head Waiter: Lead Guest Experience & Service

Cascada Marbella; Marbella; On-site; EUR 25,000 - 36,000; Full time

Job summary

Cascada Marbella in Marbella is seeking a Head Waiter to lead our dining team and ensure a flawless guest experience. You will oversee service standards, train staff, and collaborate with kitchen to deliver refined moments for an international clientele.

We value hospitality excellence, strong English and Spanish, and the ability to thrive under pressure while maintaining a welcoming atmosphere. Join us to contribute to our growing gastronomic journey.

Qualifications

• Proven head waiter experience in a high-end restaurant.
• Exceptional customer service and refined dining atmosphere.
• Fluent in English and Spanish with strong verbal skills.
• Knowledge of food and beverages to answer menu questions.
• Ability to handle busy dining periods under pressure.

Responsibilities

• Oversee dining area to ensure impeccable service and memorable experiences.
• Coordinate with kitchen for timely food prep and accommodate dietary requests.
• Manage table allocations and reservations to optimize seating and capacity.
• Develop understanding of menu ingredients, prep methods, and pairings for guests and staff.
• Handle guest inquiries and resolve issues diplomatically.
• Participate in inventory management of dining supplies and orders.
• Collaborate with management to refine service procedures, menus, and events.

Skills

Customer service

Communication

English fluency

Spanish fluency

Job description

Cascada Marbella in Marbella is seeking a Head Waiter to lead our dining team and ensure a flawless guest experience. You will oversee service standards, train staff, and collaborate with kitchen to deliver refined moments for an international clientele.

We value hospitality excellence, strong English and Spanish, and the ability to thrive under pressure while maintaining a welcoming atmosphere. Join us to contribute to our growing gastronomic journey.