Head of Sales - Growth Markets

Domestic & General; España; Remote; GBP 150,000 - 200,000; Full time

Job summary

Domestic & General is seeking an inspirational Head of Sales to lead our Growth Markets sales operation across multiple countries and channels. You will own end-to-end sales, inbound, outbound, and retention, while ensuring regulatory compliance and exceptional customer outcomes.

This is a senior leadership role shaping strategy and scalable processes across markets. You will partner with internal teams and outsourced providers to deliver ambitious growth, develop a high-performance culture, and

Qualifications

• Significant senior sales leadership experience within contact centre, customer acquisition, retention, or customer sales environments.
• Proven success managing large-scale, multi-channel sales operations.
• Experience leading teams across multiple markets, regions, or countries.
• Strong track record of delivering sustained growth in sales performance, conversion, and retention.
• Experience managing outsourced partners and BPO relationships.
• Experience operating in regulated environments with compliance and customer outcomes focus.

Responsibilities

• Drive commercial performance across multiple Growth Markets by leading inbound, outbound, and retention teams.
• Lead a complex multi-market operation with internal and outsourced teams and BPO partners.
• Champion customer outcomes with a customer-centric culture focused on quality and retention.
• Build high-performing teams through coaching, accountability, and data-driven development.

Skills

Senior sales leadership

Multi-market operations

Outsourced partner management

Regulatory compliance

Data-driven decisions

Stakeholder management

Cross-cultural leadership

Job description

Location: Spain, Italy, Germany considered | Full Time

Lead Growth. Inspire Performance. Shape the Future.

At D&G, we're on a mission to make the world a better place, one repair at a time. Every day, we help millions of customers protect the products they rely on, delivering peace of mind through exceptional service and innovative solutions.

As we continue to expand across our Growth Markets, we're looking for a commercially driven, strategic, and inspirational Head of Sales to lead our multi-market sales operation and drive the next phase of growth. This is a senior leadership opportunity with responsibility for shaping strategy, enhancing performance, and building a scalable sales operation across multiple countries, channels, and partners.

The Opportunity

Reporting to the Director of Operations, you will own the end-to-end sales function across our Growth Markets portfolio, leading inbound, outbound, and retention teams to deliver ambitious growth objectives while ensuring exceptional customer outcomes and regulatory compliance. You'll lead both internal teams and outsourced partners, creating a high-performance sales culture that consistently delivers commercial success.

This role offers a unique opportunity to combine strategic thinking with operational leadership, influencing the future direction of our sales organisation while delivering measurable commercial impact today.

What You'll Be Doing

Drive Commercial Performance

• Lead sales and retention performance across multiple Growth Markets.
• Deliver ambitious inbound, outbound, and retention targets.
• Drive sustainable growth by improving conversion rates, sales productivity, and customer lifetime value.
• Develop and execute a clear sales strategy aligned to both short and long-term business objectives.
• Identify and unlock new opportunities for growth, innovation, and market expansion.

Lead a Complex Multi-Market Operation

• Provide strategic leadership across internal and outsourced sales teams.
• Manage and optimise performance across multiple countries, markets, and customer channels.
• Act as the senior operational partner for BPO providers, ensuring consistent delivery against commercial and customer objectives.
• Create scalable, repeatable sales processes that support future growth and expansion.

Champion Customer Outcomes

• Ensure every sales interaction delivers outstanding customer experiences.
• Create a customer-centric culture focused on quality, value, retention, and long-term relationships.
• Balance commercial performance with strong governance, regulatory compliance, and customer fairness.
• Partner with key stakeholders to continuously improve customer journeys and sales effectiveness.

Build High-Performing Teams

• Lead, inspire, and develop operational leaders and sales managers.
• Create a culture of accountability, coaching, engagement, and continuous improvement.
• Use performance insights and data to drive individual and team development.
• Embed a growth mindset and encourage innovation across the sales organisation.

What We're Looking For

We're seeking an experienced sales leader who combines strategic vision with operational excellence.

Essential Experience

• Significant senior sales leadership experience within a contact centre, customer acquisition, retention, or customer sales environment.
• Proven success managing large-scale, multi-channel sales operations.
• Experience leading teams across multiple markets, regions, or countries.
• Strong track record of delivering sustained growth in sales performance, conversion, and retention.
• Experience managing outsourced partners and BPO relationships.
• Experience operating within regulated environments where compliance and customer outcomes are critical.

Key Skills & Capabilities

• Exceptional commercial and strategic thinking.
• Strong leadership presence with the ability to influence at all levels.
• Data-driven decision maker with excellent analytical capability.
• Ability to identify opportunities and convert strategy into execution.
• Highly skilled in performance improvement and operational optimisation.
• Outstanding stakeholder management and relationship-building skills.
• Resilient, adaptable, and comfortable operating in fast-paced environments.
• Passionate about developing people and building high-performance cultures.

Why This Role Matters

Role

Success in this role will directly influence the future growth trajectory of our Growth Markets business. You'll play a pivotal role in:

• Increasing conversion, retention, and revenue performance.
• Creating a scalable sales operating model capable of supporting future expansion.
• Enhancing customer outcomes and brand reputation.
• Building high-performing teams across multiple markets.
• Delivering sustainable commercial growth while maintaining the highest standards of compliance and customer care.

Why Join D&G?

This is more than a sales leadership role. It's an opportunity to shape the future of a growing international business where your ideas, leadership, and impact will be visible across the organisation.

In Return, You'll Find

• A highly visible senior leadership position.
• The opportunity to influence business strategy and growth plans.
• International exposure across multiple markets and sales channels.
• The ability to build and develop high-performing teams.
• A purpose-led organisation committed to delivering great outcomes for customers and colleagues alike.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.