Head of Sales - Growth Markets

DGE DGI EUROPE AG; Madrid; On-site; EUR 150,000 - 210,000; Full time

Job summary

Domestic & General is seeking a Head of Sales to lead our Growth Markets across Spain, Italy, and Germany. You will drive end-to-end sales, inbound, outbound, and retention activities, shaping strategy for scalable growth while ensuring outstanding customer outcomes and compliance.

The role reports to the Director of Operations and requires building high-performance teams, managing internal and outsourced partners, and delivering measurable commercial impact today and tomorrow.

Qualifications

• Senior sales leadership experience in a contact centre, customer acquisition, retention, or customer sales environment.
• Experience managing large-scale, multi-channel sales operations.
• Experience leading teams across multiple markets, regions, or countries.

Responsibilities

• Lead sales and retention performance across Growth Markets.
• Develop and execute a clear sales strategy aligned to short- and long-term objectives.
• Manage internal and outsourced sales teams across multiple countries and channels.
• Ensure governance, regulatory compliance, and customer outcomes while driving growth.

Skills

Senior sales leadership

Multi-market leadership

Stakeholder management

Data-driven decisions

Tools

CRM systems

BPO management tools

Job description

Head of Sales - Growth Markets

Location: Spain, Italy, Germany considered | Full Time Lead Growth.

At D&G, we're on a mission to make the world a better place, one repair at a time. Every day, we help millions of customers protect the products they rely on, delivering peace of mind through exceptional service and innovative solutions.

As we continue to expand across our Growth Markets, we're looking for a commercially driven, strategic, and inspirational Head of Sales to lead our multi-market sales operation and drive the next phase of growth. This is a senior leadership opportunity with responsibility for shaping strategy, enhancing performance, and building a scalable sales operation across multiple countries, channels, and partners.

The Opportunity: Reporting to the Director of Operations, you will own the end-to-end sales function across our Growth Markets portfolio, leading inbound, outbound, and retention teams to deliver ambitious growth objectives while ensuring exceptional customer outcomes and regulatory compliance.

You’ll lead both internal teams and outsourced partners, creating a high-performance sales culture that consistently delivers commercial success. This role offers a unique opportunity to combine strategic thinking with operational leadership, influencing the future direction of our sales organisation while delivering measurable commercial impact today.

What You'll Be Doing

Drive Commercial Performance

• Lead sales and retention performance across multiple Growth Markets.
• Deliver ambitious inbound, outbound, and retention targets.
• Drive sustainable growth by improving conversion rates, sales productivity, and customer lifetime value.
• Develop and execute a clear sales strategy aligned to both short and long-term business objectives.
• Identify and unlock new opportunities for growth, innovation, and market expansion.

Lead a Complex Multi-Market Operation

• Provide strategic leadership across internal and outsourced sales teams.
• Manage and optimise performance across multiple countries, markets, and customer channels.
• Act as the senior operational partner for BPO providers, ensuring consistent delivery against commercial and customer objectives.
• Create scalable, repeatable sales processes that support future growth and expansion.

Champion Customer Outcomes

• Ensure every sales interaction delivers outstanding customer experiences.
• Create a customer-centric culture focused on quality, value, retention, and long-term relationships.
• Balance commercial performance with strong governance, regulatory compliance, and customer fairness.
• Partner with key stakeholders to continuously improve customer journeys and sales effectiveness.

Build High-Performing Teams

• Lead, inspire, and develop operational leaders and sales managers.
• Create a culture of accountability, coaching, engagement, and continuous improvement.
• Use performance insights and data to drive individual and team development.
• Embed a growth mindset and encourage innovation across the sales organisation.

What We’re Looking For

• Significant senior sales leadership experience within a contact centre, customer acquisition, retention, or customer sales environment.
• Proven success managing large-scale, multi-channel sales operations.
• Experience leading teams across multiple markets, regions, or countries.
• Strong track record of delivering sustained growth in sales performance, conversion, and retention.
• Experience managing outsourced partners and BPO relationships.
• Experience operating within regulated environments where compliance and customer outcomes are critical.

Key Skills & Capabilities

• Exceptional commercial and strategic thinking.
• Strong leadership presence with the ability to influence at all levels.
• Data-driven decision maker with excellent analytical capability.
• Ability to identify opportunities and convert strategy into execution.
• Highly skilled in performance improvement and operational optimisation.
• Outstanding stakeholder management and relationship-building skills.
• Resilient, adaptable, and comfortable operating in fast-paced environments.
• Passionate about developing people and building high-performance cultures.

Why This Role Matters

• Increasing conversion, retention, and revenue performance.
• Creating a scalable sales operating model capable of supporting future expansion.
• Enhancing customer outcomes and brand reputation.
• Building high-performing teams across multiple markets.
• Delivering sustainable commercial growth while maintaining the highest standards of compliance and customer care.

Why Join D&G?

• A highly visible senior leadership position.
• The opportunity to influence business strategy and growth plans.
• International exposure across multiple markets and sales channels.
• The ability to build and develop high-performing teams.
• A purpose-led organisation committed to delivering great outcomes for customers and colleagues alike.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans.

We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

For over 100 years, Domestic & General has been a trusted provider of aftercare for domestic appliances for over 16 million customers.

You'll have tailored support and training throughout your time at Domestic & General, allowing clear career progression in the direction you choose.

We're transforming a 100-year-old business into a tech-driven platform with a global reach.

But to do that, we'll need a range of skills from all walks of life. Think you can help?