Head of Customer Success — Remote AI Docs

Ethos; España; Remote; EUR 74,000 - 105,000; Part time

Job summary

Ethos is seeking experienced heads of customer success to help train a language model on professional documents, spreadsheets, and slide decks. You will lead CS or support operations, owning health-score models and renewal forecasting, and translate data into polished quarterly business reviews.

This fully remote, part-time role offers $70/hour for 5-20 hours per week, with an ASAP start. You will collaborate with founders and investors to shape customer outcomes and operational playbooks for

Qualifications

• 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting.
• Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust.
• Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail.

Responsibilities

• Translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust.
• Develop health-score dashboards and renewal risk scorecards for internal use and client reviews.
• Create onboarding/adoption playbooks, escalation runbooks, and voice-of-customer briefs.

Skills

Customer success operations

Health-score modelling

Renewal forecasting

Data-to-decks storytelling

Executive communication

Job description

Ethos is seeking experienced heads of customer success to help train a language model on professional documents, spreadsheets, and slide decks. You will lead CS or support operations, owning health-score models and renewal forecasting, and translate data into polished quarterly business reviews.

This fully remote, part-time role offers $70/hour for 5-20 hours per week, with an ASAP start. You will collaborate with founders and investors to shape customer outcomes and operational playbooks for