Remote Head of Support Ops for AI-Driven Docs & Decks

Ethos; España; A distancia; EUR 74.000 - 111.000; A tiempo parcial

Descripción de la vacante

Ethos is seeking experienced heads of support operations to help train their latest language model on professional documents, spreadsheets, and slide decks. You will lead customer success and support operations, translating usage data into high-quality QBR decks and escalation playbooks for executives.

The role offers fully remote, flexible hours (5–20 per week) with a compensation of $70/hour. Start date is ASAP, with potential for more hours if desired.

Formación

• 4+ years owning customer success or support operations for a B2B SaaS or services org.
• Proven ability to translate messy support data into quarterly business review decks and escalation runbooks.
• Expert-level document, spreadsheet, and slide craftsmanship with excellent written communication.

Responsabilidades

• Create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows.
• Develop customer health-score dashboards and renewal risk scorecards for executives and customers.
• Prepare escalation runbooks and voice-of-customer briefs for leadership.

Conocimientos

Customer success

Support operations

Health-score modeling

Data analysis

Herramientas

Google Docs

Google Sheets

Google Slides

Descripción del empleo

Ethos is seeking experienced heads of support operations to help train their latest language model on professional documents, spreadsheets, and slide decks. You will lead customer success and support operations, translating usage data into high-quality QBR decks and escalation playbooks for executives.

The role offers fully remote, flexible hours (5–20 per week) with a compensation of $70/hour. Start date is ASAP, with potential for more hours if desired.