Head of Client Success & Growth

Luminary Inc; Valencia; Presencial; EUR 65.000 - 85.000; Jornada completa

Descripción de la vacante

A growing fintech company in Valencia is seeking a Head of Client Department to lead their client engagement strategy. This leadership role involves managing a team of account managers and client success managers, focusing on client satisfaction and retention. The ideal candidate will possess extensive experience in client management within fintech or B2B SaaS, demonstrating strong leadership and a data-driven approach. Fluency in English and Russian is essential for this role.

Formación

• 5+ years in client management, customer success, or account leadership (fintech or B2B SaaS advantageous).
• Strong leadership, coaching, and people development skills.
• Deep understanding of client lifecycle and retention levers.
• Excellent communication and cross-functional collaboration abilities.
• Data-driven mindset with experience in analytics and reporting.
• Fluency in English and Russian is required.

Responsabilidades

• Lead the client engagement strategy across assigned segments.
• Manage and grow a team of account managers and client success managers.
• Partner with Sales and Product to tailor solutions that solve client pain points.
• Develop reporting and analytics frameworks to track client health.
• Provide coaching, mentorship, and professional development opportunities.

Conocimientos

Client management

Leadership

Coaching and people development

Cross-functional collaboration

Data-driven decision making

Fluency in English

Fluency in Russian

Descripción del empleo

A growing fintech company in Valencia is seeking a Head of Client Department to lead their client engagement strategy. This leadership role involves managing a team of account managers and client success managers, focusing on client satisfaction and retention. The ideal candidate will possess extensive experience in client management within fintech or B2B SaaS, demonstrating strong leadership and a data-driven approach. Fluency in English and Russian is essential for this role.