Guest Revenue & Reservations Specialist

Kimpton; España; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Discounted international room rates

Professional growth opportunities

Training programmes and access to IHG

Uniform and laundry service

Meals whilst on duty

Private health insurance discount

Kimpton Benefits: exclusive employee/

Cool work environment and lots of fun

Job summary

Kimpton is seeking a Reservations professional to manage guest room bookings, changes and cancellations with accuracy and care. You will also handle small group blocks, oversee group lists with Sales, and guard revenue by spotting fraudulent bookings.

You’ll work closely with Credit, Concierge and Front Desk to ensure smooth operations. The role requires a hospitality background, 2+ years in reservations, fluency in the local language and English, and ideally German.

Qualifications

• Bachelor’s degree in hospitality or related field.
• 2+ years’ experience in reservations.
• Fluent in local language and English; German helpful.
• Opera PMS knowledge is a plus.

Responsibilities

• Handle all reservations requests, changes and cancellations per guidelines.
• Follow up on small party groups and guarantee rooms as needed.
• Coordinate group rooming lists with Sales department supervision.
• Monitor fraudulent reservations to protect revenue.
• Communicate with Credit, Sales, Concierge and Front Desk teams.
• Manage deposits and cancellation fees via Front Desk.
• Ensure reservation accuracy across segment, channel and routing.
• Handle no-shows and non-guaranteed bookings.
• Provide personalized guest service and share hotel facilities information.

Skills

Customer service

Communication

Teamwork

Language skills

Education

Bachelor's degree in hospitality or related field

Tools

Opera PMS

Job description

Kimpton is seeking a Reservations professional to manage guest room bookings, changes and cancellations with accuracy and care. You will also handle small group blocks, oversee group lists with Sales, and guard revenue by spotting fraudulent bookings.

You’ll work closely with Credit, Concierge and Front Desk to ensure smooth operations. The role requires a hospitality background, 2+ years in reservations, fluency in the local language and English, and ideally German.