GSSA experienced Operations Agent

Air Logistics Group; el Prat de Llobregat; On-site; EUR 28,000 - 37,000; Full time

Benefits offered by this job

Permanent contract

Full-time (40h)

IATA & DGR training

Global network

Health insurance

Parking

Holiday entitlement 24 days

Job summary

Air Logistics Group is seeking an experienced air cargo operations agent for the Barcelona portfolio. You will manage bookings, space allocation, and revenue control, ensuring expedient, compliant operations for airline principals.

Daily responsibilities include load optimization, AWB issuance, manifest checks, and coordination with handling agents. Advanced English and fluent Spanish are required, with right to work in Spain and a driving licence. Training in IATA/DGR is provided.

Qualifications

• 2+ years in air cargo operations (GSSA/airline/forwarder/handling)
• Advanced English, fluent Spanish for daily airline/ALG communications
• Experience with air cargo documentation and messaging
• Experience with air cargo reservation/operating systems (iCargo, Cargospot)
• Ability to prioritize under cut-off pressure without compromising documentation accuracy
• Right to work in Spain and driving licence
• IATA DGR certification or knowledge is a plus (not required)

Responsibilities

• Manage bookings and space control for represented airlines including allotments and capacity decisions
• Optimize load factor and yield flight by flight with sales and pricing teams
• Issue and validate AWBs and e-AWBs ensuring documentation is compliant
• Review manifests and cargo messaging (FWB/FSU/FFM/Cargo-IMP/Cargo-XML)
• Coordinate handling agents and trucking to meet cut-offs and control costs
• Handle special cargo per IATA requirements (dangerous goods, perishables, pharma, valuables, live animals)
• Serve as operational point of contact for forwarders (space requests, status, exceptions)
• Report operational and load performance back to airline principals

Skills

Air cargo operations

Advanced English

Fluent Spanish

Prioritization under deadline pressure

Right to work in Spain

Driving Licence

Documentation & messaging knowledge

Tools

iCargo

Cargospot

Job description

Air Logistics Group is the world's leading air cargo GSSA - General Sales & Service Agent. Airlines outsource the commercial and operational side of their cargo business to us, and we run it as if it were our own: sales, pricing, reservations, operations, customer service and reporting.

Founded in 1994, we operate 100 offices across more than 60 countries with a team of over 500 people. We represent 135+ airline partners, handle more than 550,000 air waybills a year and manage over $700 million in annual cargo sales for a network of more than 10,000 freight forwarders.

In Spain we operate four stations: Madrid, Barcelona, Valencia and Zaragoza. Madrid is our Delta Air Lines call centre.

About Air Logistics Group

Air Logistics Group is the world's leading air cargo GSSA - General Sales & Service Agent. Airlines outsource the commercial and operational side of their cargo business to us, and we run it as if it were our own: sales, pricing, reservations, operations, customer service and reporting.

Founded in 1994, we operate 100 offices across more than 60 countries with a team of over 500 people. We represent 135+ airline partners, handle more than 550,000 air waybills a year and manage over $700 million in annual cargo sales for a network of more than 10,000 freight forwarders.

In Spain we operate four stations: Madrid, Barcelona, Valencia and Zaragoza. Madrid is our Delta Air Lines call centre.

The role

We're looking for an experienced air cargo operations agent to run the day-to-day operation for a portfolio of our airline principals out of Barcelona.

This is the airline side of air cargo. You are not moving one forwarder's shipments - you are filling aircraft: managing the space you have been given, deciding what goes on which flight, and making sure the revenue and the service both hold up. ALG gives local teams real authority to act, so you will make those calls yourself.

What you'll be doing

• Managing bookings and space control for our represented airlines: allotments, capacity, prioritisation and offload decisions.
• Optimising load factor and yield flight by flight, working with the sales team / pricing and management.
• Issuing and validating AWBs and e-AWBs on behalf of the airline; making sure documentation is compliant before departure.
• Checking manifests and handling cargo messaging (FWB, FSU, FFM / Cargo-IMP / Cargo-XML).
• Coordinating handling agents and trucking suppliers to meet cut-offs and keep ground costs under control.
• Handling special cargo in line with IATA requirements: dangerous goods, perishables, pharma, valuables, live animals.
• Being the operational point of contact for forwarders: space requests, status, exception handling, problem-solving.
• Reporting operational and load performance back to our airline principals.

What we're looking for

• Minimum 2 years in air cargo operations - at a GSSA, airline, handling agent, or on a forwarder's air export desk.
• Working knowledge of air cargo documentation and messaging.
• Experience with an air cargo reservation or operating system (iCargo, Cargospot).
• Advanced English - daily contact with airlines and with ALG offices worldwide.
• Fluent Spanish.
• Able to prioritise under cut-off pressure without letting documentation accuracy slip.
• Right to work in Spain.
• Driving Licence.
• A plus, but not required: IATA DGR certification, known consignor knowledge, previous GSSA experience, a third language, pharma, perishables, e-commerce traffic.

What we offer

• Permanent contract, full-time, 40h/week, 08:30-17:30.
• IATA and DGR training paid for and renewed by us.
• Real ownership of your operation. ALG runs on empowered local teams, not on waiting for head office.
• A global network of 100 offices in 60+ countries and four stations in Spain.
• Private health insurance, parking space.
• 24 working days of holiday.

Air Logistics Group is an equal opportunity employer. We welcome applications from all backgrounds.