Growth-Focused Multi-Market Account Manager (Italy/UK/NL)

Sortlist Group; Madrid; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Uncapped commissions

Hybrid work: Madrid office 3 days/week

Remote up to 2 days

Job summary

Sortlist Group in Madrid is seeking an Account Manager to grow and retain our client base across Italy, with scope in the Netherlands and the UK. You will manage a portfolio of agencies and SaaS customers, driving long-term value and expanding partnerships.

Based at the Madrid office with a hybrid schedule, you will own renewals, upsell opportunities, and a structured pipeline in HubSpot, while collaborating with Sales, Marketing, and Customer Success to improve client outcomes.

Qualifications

• Native Italian language proficiency and fluent English.
• 2–5 years in B2B Account Management, Customer Success or consultative sales.
• Strong relationship-building and communication skills.
• Commercial mindset with ownership of retention and expansion.
• Based in Madrid or willing to relocate, with a hybrid work model.

Responsibilities

• Own and grow a portfolio of clients in Italy, plus accounts in the Netherlands and the UK.
• Serve as the main point of contact for agencies using Sortlist.
• Drive retention, renewals, expansion, and adoption across ecosystems.
• Conduct structured QBRs and define mutual action plans.
• Identify and execute upsell and cross-sell opportunities.
• Manage churn risks and commercial conversations proactively.
• Maintain a clean pipeline and accurate forecasts in HubSpot.
• Collaborate with Sales, Marketing, and Customer Success to improve outcomes.
• Provide structured feedback to influence product and go-to-market decisions.
• Operate with clear weekly KPIs and strong ownership over results.

Skills

Client relationships

Forecasting

KPI discipline

Communication

Negotiation

Tools

HubSpot

Salesforce

Overloop

Job description

Sortlist Group in Madrid is seeking an Account Manager to grow and retain our client base across Italy, with scope in the Netherlands and the UK. You will manage a portfolio of agencies and SaaS customers, driving long-term value and expanding partnerships.

Based at the Madrid office with a hybrid schedule, you will own renewals, upsell opportunities, and a structured pipeline in HubSpot, while collaborating with Sales, Marketing, and Customer Success to improve client outcomes.