GROUP SALES ACCOUNT EXECUTIVE

Playhouse Square; Jun; Presencial; EUR 31.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Vision, and Dental Insurance

401(k) Retirement Plan

Paid Leave

Employee Assistance Program

Descripción de la vacante

Playhouse Square is seeking a Group Sales Account Executive to grow group ticket revenue and manage a portfolio of group and CEO clients. You will develop relationships across markets, ensure exceptional customer service, and coordinate events with internal teams to drive revenue and guest satisfaction.

The role supports sales goals through proactive outreach, client cultivation, and meticulous CRM documentation, while working a flexible schedule to meet event needs.

Formación

• Bachelor’s degree in Business, Communications, Marketing, Arts Management, or related field; or equivalent experience.
• Experience in sales, customer service, or client relationship management preferred.
• Familiarity with CRM/database systems strongly preferred.
• Ability to work a flexible schedule, including some evenings and weekends for events.

Responsabilidades

• Generates new business and prospects new groups and CEO leads through outbound calls, emails, meetings, networking, and presentations to meet or exceed revenue goals.
• Identifies, develops and maintains strong relationships within assigned markets to increase group ticket sales.
• Maintains an annual retention rate of accounts established by Senior Group Sales Manager.
• Uses ticketing system to create accounts and reservations, process orders, and manage payments.
• Coordinates and facilitates special group events to increase revenue and enhance guest experience.
• Collaborates with internal teams and cross-department partners to ensure seamless guest experiences.

Conocimientos

Revenue generation

CRM experience

Organizational skills

Relationship building

Communication skills

Team collaboration

Educación

Bachelor’s degree

Herramientas

CRM systems

Ticketing system

Descripción del empleo

• Group Sales & Client Development
• Sales Administration & Ticketing

• Full Time/Benefits
• Base Salary: $25,000, with an eligibility to earn commission.

Job Summary

The Group Sales Account Executive is responsible for generating and growing group ticket revenue for Playhouse Square. This role focuses on developing and strengthening relationships across targeted markets, managing a portfolio of group and Corporate Exclusive Online (CEO) clients, and providing exceptional customer service throughout the sales and event experience. The position supports organizational sales goals through proactive outreach, client cultivation, event coordination, and collaboration with internal teams to ensure seamless and positive guest experience.

Areas Of Direct Responsibility

• Group Sales & Client Development
• Customer Relationship Management
• Sales Administration & Ticketing
• Event Coordination & On-Site Support
• Reporting & CRM Documentation
• Cross Department Collaboration
• General Responsibilities

Group Sales & Client Development

• Generates new business and prospects new groups and CEO leads through outbound calls, emails, meetings, networking, and presentations to meet or exceed individual and departmental revenue goals.
• Identifies, develops and maintains strong relationships within assigned markets to increase group ticket sales.
• Maintains an annual retention Rates of accounts establish by Senior Group Sales Manager.

Customer Relationship Management

• Builds and manages a growing client base, including traditional group buyers and CEO program participants.
• Provides exceptional service, timely follow-up, and tailored recommendations to support clients’ needs and maximize sales results.

Sales Administration & Ticketing

• Utilizes Playhouse Square’s ticket system to create accounts and reservations, adjust and process orders, exchange tickets, coordinate the collection of individual payments for group orders ahead of payment deadlines, and manage cancelations in order to achieve ticket and revenue goals.
• Maintains comprehensive sales records and pipeline tracking through the CRM system.

Event Coordination & On-Site Support

• Creates, coordinates, and facilitates special group events designed to increase revenue and enhance guest experience.
• Greets and assists group arrivals for Playhouse Square events as needed.
• Represents Playhouse Square at external events, meetings, and community engagements to promote group and CEO ticket sales.

Cross Department Collaboration

• Partners with the Special Projects Team to develop promotional materials as needed.
• Meets regularly with the Senior Group Sales Manager to review progress, discuss, adjust and implement as needed to achieve and exceed.

General Responsibilities

• Embraces and embodies Playhouse Square’s mission, vision, values, and commitment to Diversity, Equity, Inclusion, and Belonging, while upholding and following Playhouse Square’s Code of Engagement.
• Performs other duties as assigned.

Required Skills/Attributes

• Proven in person or phone experience with a strong track record of meeting revenue goals.
• Strong computer skills and previous ticketing and CRM system experience is a plus.
• Self-motivated with strong organizational and time-management skills.
• Outgoing, personable, and able to build strong client relationships.
• Excellent verbal and written communication skills and attention to detail with the ability to manage multiple accounts and deadlines.
• Ability to work independently and collaboratively within a fast-paced environment with a commitment to professionalism, integrity, and exceptional customer service.

Qualifications

• Bachelor’s degree in Business, Communications, Marketing, Arts Management, or related field; or equivalent experience.
• Experience in sales, customer service, or client relationship management preferred.
• Familiarity with CRM/database systems strongly preferred.
• Ability to work a flexible schedule, including some evenings and weekends for events.

Benefits

• Medical, Vision, and Dental Insurance
• Long-Term Disability Insurance
• Voluntary Short-Term Disability Insurance
• Paid Leave
• Life Insurance
• 401(k) Retirement Plan
• Employee Assistance Program (EAP)
• Wellness Program
• Discounted Parking
• Playhouse Square Perks Program