Groups, Billing & Rooming Coordinator

SLS Barcelona; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent discounts across Ennismore brands

Opportunities for development

Competitive salary package

Descripción de la vacante

SLS Barcelona is seeking a Groups, Billing and Rooming Coordinator to manage group bookings, coordinate room assignments, and handle billing processes under the guidance of the Director of Sales.

The ideal candidate will have a degree in Hotel Management, at least 2 years of experience in hospitality or events, and be fluent in Spanish and English. This role offers an opportunity to join a growing team in an innovative environment.

Formación

• 2+ years of experience in hospitality/luxury events or sales department.
• Fluent in Spanish and English.
• Ability to work in a fast-paced environment.

Responsabilidades

• Coordinate group reservations and manage billing processes.
• Align rooming and billing details with event operations.
• Prepare rooming lists and manage special requests.
• Provide exceptional customer service.
• Review daily invoices while group is in-house.

Conocimientos

Multitasking

High attention to detail

Verbal communication

Written communication

Relationship building

Educación

Degree in Hotel Management or related field

Descripción del empleo

Company Description

SLS Barcelona, a five‑star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences – meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5‑star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all‑encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square‑meter ballroom with abundant natural light, break‑out rooms catering to all sizes of meetings, a rejuvenating spa, and a state‑of‑the‑art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

Job Description

We are looking for a Groups, Billing and Rooming Coordinator to join the team at SLS Barcelona. Under the guidance of the Director of Sales, you will be responsible for managing group bookings, handling billing processes, and coordinating room assignments.

What you’ll do

• Coordinate all group reservations and serve as the main point of contact for group organizers regarding rooming lists and billing processes, ensuring all requirements and preferences are met or exceeded.
• Coordinate with the Conference Manager to align rooming and billing details with the event’s overall operations.
• Manage room blocks and monitor group reservations to ensure accurate and timely updates.
• Prepare and distribute rooming lists to relevant departments, ensuring all special requests are handled and details are accurate and up to date.
• Prepare and process group billing, reviewing and verifying all charges.
• Charge any incidentals the group incurs in‑house.
• Provide exceptional customer service, addressing any concerns or issues promptly.
• Review invoices on a daily basis while the group is in‑house and ensure that all PMs are closed on checkout of the group if no credit is applicable.
• Participate as a team player with all departments.
• Attend weekly Coordination meetings, pre‑con meetings and credit meetings.
• Prepare group commission forecasting and accruals.

Qualifications

• Degree in Hotel Management or related field.
• +2 years of experience in hospitality/luxury events or sales department.
• Ability to multitask, work in a fast‑paced environment and have a high‑level attention to detail and organizational skills.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• Excellent relationship builder who makes people feel comfortable – team, guests and colleagues alike – and makes a positive impact.
• Innovative and insightful.
• Take ownership of important issues, solve problems, and make effective decisions.
• Learn quickly and adapt to SLS’s unique culture.
• Humble and open to ideas. Leave ego at the door and help get things done.
• Open to trying new approaches and experimenting.
• Willing to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

• The opportunity to join an innovative, fast‑growing, international group committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunities for development.
• Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder‑built brands with purpose at their heart. Ennismore is a joint‑venture with Accor, formed in 2021.