Ground Operations Dispatch Coach — Elevate Safety & Service

Jet2.com Limited; Palma; On-site; EUR 36,000 - 48,000; Full time

Job summary

Jet2.com Limited in Palma Mallorca Airport is seeking a Dispatch Trainer on a secondment basis. Reporting to the Ground Operations Training Supervisor, you will provide classroom training, coaching and support to dispatch colleagues to uphold safety culture and our brand philosophy.

You will identify development needs, deliver coaching, and help design initial and recurrent training to ensure peak performance.

Qualifications

• Demonstrate role model behaviours.
• Subject matter expert in Ground Operations Dispatch; familiarity with front‑of‑house procedures.
• Ability to share knowledge, engage and influence others.
• Passionate about training and developing others, able to engage dispatch colleagues.
• Willing to study towards the Level 3 Award in Education and Training.

Responsibilities

• Identify and analyse individual training and development needs, making recommendations in line with the Behavioural Framework.
• Delivery of coaching and support for all Dispatch colleagues, ensuring training is tailored to individual requirements.
• Support the design and development of initial and recurrent training to support them to achieve the highest performance standards.

Skills

Role Model behaviours

Dispatch expertise

People engagement

Training & coaching

Education progression

Education

Level 3 Award in Education and Training (in progress)

Job description

Jet2.com Limited in Palma Mallorca Airport is seeking a Dispatch Trainer on a secondment basis. Reporting to the Ground Operations Training Supervisor, you will provide classroom training, coaching and support to dispatch colleagues to uphold safety culture and our brand philosophy.

You will identify development needs, deliver coaching, and help design initial and recurrent training to ensure peak performance.