Global Tech Commercial & Marketing Services Ops Analyst

Gracia101 Talent Solutions; País Vasco; Presencial; EUR 38.000 - 52.000; Jornada completa

Descripción de la vacante

Gracia101 Talent Solutions seeks a Global Tech Commercial & Marketing Services Ops Analyst to join the GCMS team. You will provide first-line technology and operations support for Content Hub, DAM, PIM, publishing, and content operations across global business users.

You will monitor incidents, support data quality, create procedures, and deliver dashboards and KPI reports, collaborating with stakeholders to improve processes and ensure policy and SLA compliance.

Formación

• Bachelor’s degree in Marketing, Business, Communications, Information Management, Digital Commerce, IT or related field.
• 2+ years in operations support, marketing operations, customer service, or similar environment.
• Strong interest in digital content, marketing technology, or content operations.
• Fluent English is required.

Responsabilidades

• Provide first-line support to Content Hub users, handling requests, questions and issues.
• Monitor, track, and resolve incidents, service requests and operational issues.
• Support day-to-day content, product information, and publishing processes.
• Help ensure data and content quality, including metadata, taxonomy, user access, and controls.
• Create and maintain procedures and knowledge articles.
• Analyze operational data and prepare reports, dashboards and KPI metrics.
• Collaborate with stakeholders to ensure timely issue resolution.
• Support compliance with policies, processes, and SLAs.

Conocimientos

Analytical skills

Organizational skills

Problem-solving

Fluent English

Educación

Bachelor's degree in Marketing/Business/IT

Herramientas

Microsoft Excel & Office 365

Ticketing & service management tools

Descripción del empleo

We are looking for a Global Tech Commercial & Marketing Services Ops Analyst to join the Global Commercial & Marketing Services (GCMS) team. The GCMS team supports business users across Marketing, Agencies, and Commercial functions globally, covering multiple geographies and brands. In this role, you will act as a first-line technology and operations support point for business users, with a strong focus on Content Hub and related digital content services, including Digital Asset Management (DAM), Product Information Management (PIM), publishing, and content operations.

What You’ll Do

• Provide first-line support to Content Hub users, handling operational requests, questions, and issues.
• Monitor, track, and resolve incidents, service requests, and operational issues.
• Support day-to-day content, product information, and publishing processes.
• Help ensure data and content quality, including metadata, taxonomy, user access, and operational controls.
• Create and maintain procedures, operational documentation, and knowledge articles.
• Analyze operational data and prepare reports, dashboards, and KPI metrics.
• Conduct root cause analysis and identify opportunities for process improvement.
• Collaborate with business and technology stakeholders to ensure timely issue resolution.
• Support compliance with company policies, processes, and SLAs.
• Contribute to automation, efficiency, and continuous improvement initiatives.
• Support other technologies and services within the GCMS scope when required.

What We’re Looking For

• Bachelor’s degree in Marketing, Business Administration, Communications, Information Management, Digital Commerce, Information Technology, or a related field.
• 2+ years of experience in operations support, marketing operations, customer service, business operations, or a related environment.
• Strong interest in digital content, marketing technology, digital commerce, or content operations.
• Strong analytical, organizational, and problem-solving skills.
• Fluent English is required.
• Experience with ticketing systems, workflow tools, CRM platforms, or service management solutions is a plus.

Key Skills

• Microsoft Excel & Office 365
• Reporting and dashboard creation
• Ticketing & service management tools
• Content management principles
• Basic understanding of DAM & PIM
• Digital marketing & content operations
• Process and workflow management
• Data analysis and visualization
• Documentation management