Global Tech Marketing Operations Analyst

Global Commercial & Marketing Services; Sevilla; Presencial; EUR 35.000 - 52.000; Jornada completa

Descripción de la vacante

Global Commercial & Marketing Services (GCMS) is seeking an Ops Analyst to support Content Hub users and maintain publishing workflows. You will monitor incidents, manage metadata quality, and generate KPI dashboards to inform decision-making.

You will collaborate with business and tech teams to resolve issues, improve processes, and ensure compliance with SLAs, while contributing to automation and efficiency initiatives across GCMS scope.

Formación

• Bachelor’s degree in Marketing, Business Administration, Communications, Information Management, Digital Commerce, Information Technology, or a related field.
• 2+ years of experience in operations support, marketing operations, customer service, business operations, or a related environment.
• Strong interest in digital content, marketing technology, digital commerce, or content operations.
• Strong analytical, organizational, and problem-solving skills.
• Fluent English is required.
• Experience with ticketing systems, workflow tools, CRM platforms, or service management solutions is a plus.

Responsabilidades

• Provide first-line support to Content Hub users, handling operational requests, questions, and issues.
• Monitor, track, and resolve incidents, service requests, and operational issues.
• Support day-to-day content, product information, and publishing processes.
• Help ensure data and content quality, including metadata, taxonomy, user access, and operational controls.
• Create and maintain procedures, operational documentation, and knowledge articles.
• Analyze operational data and prepare reports, dashboards, and KPI metrics.
• Conduct root cause analysis and identify opportunities for process improvement.
• Collaborate with business and technology stakeholders to ensure timely issue resolution.
• Support compliance with company policies, processes, and SLAs.
• Contribute to automation, efficiency, and continuous improvement initiatives.
• Support other technologies and services within the GCMS scope when required.

Conocimientos

Excel reporting

Dashboard creation

Ticketing tools

Content management

DAM & PIM

Marketing operations

Data analysis

Documentation management

Educación

Bachelor’s degree in Marketing, Business Administration, Communications, Information Management, Digital Commerce, Information Technology, or related field

Herramientas

CRM platforms

Service management tools

Workflow tools

Descripción del empleo

Global Commercial & Marketing Services (GCMS) is seeking an Ops Analyst to support Content Hub users and maintain publishing workflows. You will monitor incidents, manage metadata quality, and generate KPI dashboards to inform decision-making.

You will collaborate with business and tech teams to resolve issues, improve processes, and ensure compliance with SLAs, while contributing to automation and efficiency initiatives across GCMS scope.