Content Ops & Marketing Tech Analyst

Gracia101 Talent Solutions; País Vasco; Presencial; EUR 38.000 - 52.000; Jornada completa

Descripción de la vacante

Gracia101 Talent Solutions seeks a Global Tech Commercial & Marketing Services Ops Analyst to join the GCMS team. You will provide first-line technology and operations support for Content Hub, DAM, PIM, publishing, and content operations across global business users.

You will monitor incidents, support data quality, create procedures, and deliver dashboards and KPI reports, collaborating with stakeholders to improve processes and ensure policy and SLA compliance.

Formación

• Bachelor’s degree in Marketing, Business, Communications, Information Management, Digital Commerce, IT or related field.
• 2+ years in operations support, marketing operations, customer service, or similar environment.
• Strong interest in digital content, marketing technology, or content operations.
• Fluent English is required.

Responsabilidades

• Provide first-line support to Content Hub users, handling requests, questions and issues.
• Monitor, track, and resolve incidents, service requests and operational issues.
• Support day-to-day content, product information, and publishing processes.
• Help ensure data and content quality, including metadata, taxonomy, user access, and controls.
• Create and maintain procedures and knowledge articles.
• Analyze operational data and prepare reports, dashboards and KPI metrics.
• Collaborate with stakeholders to ensure timely issue resolution.
• Support compliance with policies, processes, and SLAs.

Conocimientos

Analytical skills

Organizational skills

Problem-solving

Fluent English

Educación

Bachelor's degree in Marketing/Business/IT

Herramientas

Microsoft Excel & Office 365

Ticketing & service management tools

Descripción del empleo

Gracia101 Talent Solutions seeks a Global Tech Commercial & Marketing Services Ops Analyst to join the GCMS team. You will provide first-line technology and operations support for Content Hub, DAM, PIM, publishing, and content operations across global business users.

You will monitor incidents, support data quality, create procedures, and deliver dashboards and KPI reports, collaborating with stakeholders to improve processes and ensure policy and SLA compliance.