Global Spend Customer Care Director

Perk; Barcelona; On-site; EUR 120,000 - 190,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Perk seeks a Senior Director of Customer Care Spend to lead a global Spend customer care team and set the vision for the Spend product. You will direct in‑house professionals and outsourced partners to deliver world‑class service, ensuring customer satisfaction and operational excellence across regions.

You will partner with cross‑functional teams to implement scalable processes, tools, and automation while maintaining a hands‑on leadership style and a culture of accountability.

Qualifications

• Experience leading large-scale Customer Care teams.
• Experience in fintech or SaaS environments is a strong plus.
• Strong process orientation and project management background.
• Excellent communication skills in English.

Responsibilities

• Lead and scale a global Spend customer care organisation of 50+ in‑house and outsourced professionals.
• Design the operating model to double growth every year.
• Build processes, tools and automation for a relatively new product.
• Own KPIs such as CSAT/NPS, SLAs and continuous improvement.
• Collaborate with WFM, Operational Excellence, Account Management, Sales and Product.

Skills

Leadership

Strategic thinking

Operational excellence

Data-driven decision making

English communication

Zendesk

Tools

Zendesk

Job description

Perk seeks a Senior Director of Customer Care Spend to lead a global Spend customer care team and set the vision for the Spend product. You will direct in‑house professionals and outsourced partners to deliver world‑class service, ensuring customer satisfaction and operational excellence across regions.

You will partner with cross‑functional teams to implement scalable processes, tools, and automation while maintaining a hands‑on leadership style and a culture of accountability.