Global Service Reliability Lead

JULIUS BAER; Comunidad de Madrid; On-site; EUR 110,000 - 150,000; Full time

Job summary

Julius Baer Group in Madrid is seeking a Service Reliability Lead to define, drive, and continuously improve reliability across six ARTs, uniting SRE, ITSM, observability, and governance to protect client services.

You will collaborate with Operations, Engineering, Product Management, Risk & Compliance, and senior leadership to build a scalable reliability program, implement SLIs/SLOs/SLAs, and foster a reliability-first culture.

Qualifications

• Experience in service reliability, SRE, or production operations in large enterprises.
• Proven ability to define SLAs, SLOs, SLIs, and error budgets.
• Hands-on monitoring and observability platform experience (Dynatrace, Splunk).
• Strong stakeholder management and communication skills.
• Experience with Agile Release Trains and scaled agile delivery.

Responsibilities

• Define and evolve Service Reliability framework across DT.
• Lead adoption across six global ARTs and coach teams.
• Develop SLIs/SLOs/SLAs and error budgets aligned to business needs.
• Design and maintain dashboards for service health and reliability trends.
• Collaborate with Incident & Problem Management and product managers.

Skills

Service Reliability

SRE

Stakeholder management

Agile delivery

Observability

Monitoring

Leadership

Data-driven decisions

Tools

Dynatrace

Splunk

ServiceNow

Jira

Confluence

Grafana

Prometheus

Job description

Julius Baer Group in Madrid is seeking a Service Reliability Lead to define, drive, and continuously improve reliability across six ARTs, uniting SRE, ITSM, observability, and governance to protect client services.

You will collaborate with Operations, Engineering, Product Management, Risk & Compliance, and senior leadership to build a scalable reliability program, implement SLIs/SLOs/SLAs, and foster a reliability-first culture.