Service Reliability Lead: SRE & Observability Champion

ES50 - JBSC Julius Baer Services (Spain) S.L.U.; Madrid; On-site; EUR 110,000 - 150,000; Full time

Job summary

Julius Baer Group is seeking a Service Reliability Lead to define and drive reliability across digital transformation initiatives. You will lead SRE practices, establish governance, and partner with Operations, Engineering, and Product Management to enhance service resilience and observability.

Reporting to the Head of Shared Delivery & Services, you will guide six ARTs, develop SLIs/SLOs/SLAs, and foster a reliability‑first culture with data‑driven decisions and executive visibility.

Qualifications

• Proven experience in Service Reliability, SRE, Production Operations, or a comparable function within large‑scale enterprises.
• Strong understanding of ITSM principles and operational processes.
• Expertise in observability, monitoring, service health management, and reliability engineering.
• Experience defining and managing SLAs, SLOs, SLIs, and error budgets.

Responsibilities

• Define and evolve the Service Reliability framework across DT and alignment with SRE/ITSM.
• Drive adoption of reliability practices across six ARTs while ensuring ownership remains with delivery teams.
• Co‑establish SLIs/SLOs/SLAs and error budget frameworks; lead operational readiness reviews.

Skills

SRE

ITSM

Observability

Dynatrace

Splunk

Jira

Tools

Grafana

Prometheus

ServiceNow

Confluence

Job description

Julius Baer Group is seeking a Service Reliability Lead to define and drive reliability across digital transformation initiatives. You will lead SRE practices, establish governance, and partner with Operations, Engineering, and Product Management to enhance service resilience and observability.

Reporting to the Head of Shared Delivery & Services, you will guide six ARTs, develop SLIs/SLOs/SLAs, and foster a reliability‑first culture with data‑driven decisions and executive visibility.