Global Service Reliability Lead

Julius Baer

Madrid

On-site

EUR 90,000 - 130,000

Full time

6 days ago

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Job summary

Julius Baer is seeking a Service Reliability Lead to shape and scale reliability across its Digital Transformation unit. You will define standards, govern practices, and partner with ARTs, Operations, and Product teams to drive operational excellence.

Role requires deep SRE, ITSM, and observability expertise, plus strong stakeholder management in a global, multi-disciplinary environment.

Qualifications

Proven experience in service reliability, SRE, or production operations.
Strong ITSM understanding and governance capabilities.
Expertise in observability, monitoring, and reliability engineering.
Experience with ARTs and scaled agile environments.
Excellent stakeholder management and communication.

Responsibilities

Establish and evolve the Service Reliability framework across DT.
Define reliability principles, standards, governance, and best practices in alignment with SRE and ITSM.
Drive adoption across six global ARTs with clear ownership in delivery teams.
Co-create observability and end-to-end monitoring strategy.
Design dashboards for service health, reliability trends, and operational performance.
Coach ARTs and product managers on reliability concepts and tooling.
Lead continuous improvement with KPIs, incident reduction, and efficiency gains.