Service Delivery Specialist

IPC Systems; Madrid; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Private Health Insurance

Restaurant Pass

Transport Pass

Tuition Reimbursement

IPC University

LinkedIn Learning

Job summary

IPC Systems in Madrid is seeking a Global Service Delivery Specialist to support networking project delivery. You will coordinate tasks across IPC customers, internal teams and external suppliers to ensure timely service delivery and billing readiness.

The role requires at least 5 years in IP/telecommunications service delivery, a business-focused degree, and strong communication skills. The position is hybrid and based in Madrid, Spain.

Qualifications

• Minimum 5 years’ experience in IP/Telecommunication Service Provider Delivery of Network Solutions.
• Bachelor's degree in business administration, economics, or related field.
• Experience ordering Ethernet and extranet circuits.
• Ordering and coordination of internal/external services requirements.
• Knowledge of delivering voice solutions.
• Internal/External resource co-ordination of Voice/Data solutions in the Telecommunication industry.
• Excellent verbal and written communication skills.
• Experience coordinating project deliverables within multiple task owners across teams.
• Ability to prioritise along critical path to meet milestones.

Responsibilities

• Coordinate service delivery tasks across IPC customers, internal teams and external suppliers.
• Oversee service delivery tasks from order receipt to customer handover and bill release.
• Gather information required for order delivery from stakeholders.
• Coordinate tasks to ensure smooth service delivery execution.
• Maintain data in delivery systems and support billing queries.
• Place and manage orders with vendors to IPC.
• Add and remove TDM services on the IPC network.
• Prepare internal and external reporting.

Skills

IP/Telecommunication delivery

Communication skills

PMP certification

Prince2 certification

Voice solutions

Project coordination

Ethernet provisioning

Oracle Metasolv

Education

Bachelor's degree in business administration/economics/related field

Tools

Oracle Metasolv

Job description

REPORTING TO: Director, Service Delivery

OFFICE LOCATION: Madrid, Spain

ROLE TYPE: Hybrid, Full-time

IPC is a global fintech company that puts people at the center of innovation. With a strong global footprint, we empower financial institutions and capital markets with advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

www.IPC.com

Role Overview:

Working as part of the Global Service Delivery Specialist team to support delivery of networking projects. Coordinating service delivery tasks across IPC customers, IPC internal teams and external suppliers. Reporting on the status of tasks and managing the interdependencies between them to deliver first class customer service.

• Supporting both internal and external projects
• Managing and overseeing service delivery tasks from order receipt to customer handover and bill release: New services / Changes to existing services / Cease of services
• Collaborating with internal teams, vendors and customers to gather the information required for order delivery
• Coordinating task and deliverables to ensure smooth service delivery execution
• Maintaining accurate data in delivery systems: Generating tasks in workflow systems / Maintaining service data in service database / Working with customer billing and vendor cost information: creating bill items, maintaining bill forecast date, releasing billing to customers and supporting internal teams and customer with answering billing queries
• Placing and managing orders with vendors to IPC
• Adding and removing TDM services on the IPC network
• Preparing internal and external reporting

Essential Skills and Experience to be Successful in this Role:

• Minimum 5 years’ experience in IP/Telecommunication Service Provider Delivery of Network Solutions
• Bachelor's degree in business administration, economics, or a related field. Non engineering certification (not technical profiles), but candidates should have a fundamental understanding of the technical aspects and their implications
• Practical working knowledge of ordering ethernet and extranet circuits
• Ordering and Co-ordination of internal/external services requirements
• Knowledge of delivering voice solutions
• Internal/External resource co-ordination of Voice/Data solutions in the Telecommunication industry
• Excellent verbal and written communication skills
• Experience of coordinating project deliverables within multiple task owners across a number of teams
• Ability to prioritise along critical path to meet project milestones and deliverable dates
• Problem solving skills and the ability to coordinate mini projects effectively

Desired Skills and Experience:

• Project management certifications PMP and Prince will be a plus.
• Experience of service delivery within Financial Markets and/or Telecoms & Networking Solutions a definite advantage.
• Familiarity with Oracle Metasolv system (although training will be provided)

What’s in It for You?

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.

In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

• Benefits Package:
• Private Enhanced Health Insurance
• Pluxee Restaurant Pass
• Pluxee Transport Pass (only for Hybrid positions)
• Additional Benefits:
• Access to Flexible Retribution Scheme
• Additional Time off for Charity Work and Volunteering
• Tuition Reimbursement Program
• Certification Bonus Program
• Access to “IPC University” (our Internal E-Learning Platform)
• Access to LinkedIn Learning
• Access to Babbel+ Platform and Local Language Training Program
• Wellness Program (including access to Modern Health Platform)
• Employee Referral Scheme

Further information about your benefits will be provided during your onboarding process.

Additional Information:

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.

Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.

You can explore more about our culture, offerings and commitment on www.ipc.com/careers/ and www.ipc.com/about-us/about-ipc/.

IPC’s Work Culture:

The IPC work culture is one that f…ly that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.

Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open‑mind…ness.

We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground‑breaking solutions to our clients for over 50 years.