Global Salesforce CRM Specialist & Adoption Champion

CEVA Logistics; Madrid; On-site; EUR 40,000 - 65,000; Full time

Job summary

CEVA Logistics in Madrid seeks a Salesforce CRM Support Expert to administer the global C-View CRM platform and support international users.

You will work between business and IT, providing day-to-day support, training, documentation, and driving adoption. You will collaborate with CRM experts and IT teams to ensure ongoing alignment with global needs.

The role emphasizes data quality, KPI reporting, and CRM enhancements; fluency in English is mandatory.

Qualifications

• Significant hands-on experience in Salesforce administration.
• Experience supporting business users and coordinating with IT teams.
• Excellent English, both written and spoken, is mandatory.
• Experience contributing to CRM enhancements and user adoption initiatives.

Responsibilities

• Administer global users and manage access, profiles, roles and permissions.
• Provide day-to-day support to global CRM users, investigate issues and coordinate resolutions with IT teams.
• Perform mass data updates and support data quality and consistency.
• Monitor effective use of the CRM platform and ensure it operates efficiently.
• Deliver training and guidance to global users and local trainers; maintain training materials and guides.
• Drive user adoption by communicating CRM improvements and promoting best practices.

Skills

Salesforce admin

CRM support

Data management

Training users

Documentation

KPI dashboards

Tools

Salesforce

Tableau

Power BI

Job description

CEVA Logistics in Madrid seeks a Salesforce CRM Support Expert to administer the global C-View CRM platform and support international users.

You will work between business and IT, providing day-to-day support, training, documentation, and driving adoption. You will collaborate with CRM experts and IT teams to ensure ongoing alignment with global needs.

The role emphasizes data quality, KPI reporting, and CRM enhancements; fluency in English is mandatory.