Global Safety Information & Adverse Event Intake Specialist

IQVIA; Barcelona; Presencial; EUR 35.000 - 48.000; Jornada completa

Descripción de la vacante

IQVIA is seeking a Lifecycle Safety Information Specialist to join a fast-growing medical information call center. You will review safety and product quality information using your life sciences background and language skills for a global audience.

Responsibilities include handling inquiries from health care professionals and consumers, triaging safety data, and coordinating translations. You will mentor teammates and collaborate with project managers to improve safety processes and case

Formación

• Life Sciences degree required.
• Excellent written and verbal skills in Estonian (C2/native), English, and another language (C1+).
• Strong attention to detail and ability to manage multiple projects.

Responsabilidades

• Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required.
• Receive, triage, review and process Lifecycle safety operational data. Perform data entry for tracking and Lifecycle safety databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations.
• Receive and document incoming telephone calls or emails from investigative sites or other sources reporting safety data.
• Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff.
• Establish and maintain effective team project service operations communications
• Liaise with Project Manager by proactively identifying issues and proposing solutions
• Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives

Educación

Life Sciences Degree

Descripción del empleo

IQVIA is seeking a Lifecycle Safety Information Specialist to join a fast-growing medical information call center. You will review safety and product quality information using your life sciences background and language skills for a global audience.

Responsibilities include handling inquiries from health care professionals and consumers, triaging safety data, and coordinating translations. You will mentor teammates and collaborate with project managers to improve safety processes and case