Global Medical Information & Adverse Event Specialist

IQVIA Argentina; Madrid; Presencial; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

IQVIA is a leading provider of life sciences safety services and medical information call center support with global reach. Based in Madrid, the role focuses on reviewing safety data, triaging events, and delivering accurate medical information to healthcare professionals and consumers.

The position requires multilingual capabilities, strong attention to detail, and teamwork. You will collaborate with theLifecycle Safety team, mentor junior staff, and participate in new initiatives across

Formación

• Excellent written and verbal skills in Estonian (C2/native)
• English and additional foreign language (min. C1)
• Willingness and aptitude to learn new skills across Lifecycle Safety service lines.
• Excellent attention to detail and accuracy maintaining consistently high-quality standards.
• Excellent organizational skills and time management skills.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.

Responsabilidades

• Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required. This does NOT include commercial sales support.
• Receive, triage, review and process Lifecycle safety operational data. Perform data entry for tracking and Lifecycle safety databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations.
• Receive and document incoming telephone calls or emails from investigative sites or other sources reporting safety data.
• Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff.
• Establish and maintain effective team project service operations communications
• Liaise with Project Manager by proactively identifying issues and proposing solutions
• Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives

Conocimientos

Estonian language

English

Additional language

Attention to detail

Time management

Organizational skills

Team collaboration

Multitasking

Educación

Life Sciences Degree

Descripción del empleo

IQVIA is a leading provider of life sciences safety services and medical information call center support with global reach. Based in Madrid, the role focuses on reviewing safety data, triaging events, and delivering accurate medical information to healthcare professionals and consumers.

The position requires multilingual capabilities, strong attention to detail, and teamwork. You will collaborate with theLifecycle Safety team, mentor junior staff, and participate in new initiatives across