Global Partner Success Manager: Scale Onboarding & Growth

Airhelp; Bellprat; Presencial; EUR 50.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Personal development plans

Mentorship programs

Language classes

Gym

Travel subsidies

Descripción de la vacante

AirHelp is a global travel tech company helping millions of travelers claim flight compensation and expand into protection products. The Partner Success Manager owns the partner lifecycle from late-stage sales support through integration, activation, and ongoing health, ensuring partners go live smoothly and stay healthy post-launch.

You'll balance hands-on ownership of strategic partners with shaping a self-service onboarding model, collaborating with Product and Account Management to define

Formación

• 4+ years in Partner Success, Partner/Solutions Engineering, Implementation, or B2B Customer Success
• Proven experience managing technical partner integrations end-to-end
• Comfort reading API documentation and working directly with partner technical teams
• Experience balancing white-glove for key accounts with scalable self-service for long-tail
• Strong operational rigor — you monitor, you don’t just react
• Travel tech, OTA, TMC, or airline industry experience is a plus
• Comfort in a scale-up environment with undefined processes and cross-functional ambiguity

Responsabilidades

• Sales-to-Launch Handoff: support late stages, de-risking handoff before contracts close
• Integration & Activation: manage partner integration end-to-end and onboarding blockers
• Partner Health & Monitoring: monitor live setups, SLA adherence, data accuracy
• Self-Service Partner Motion: co-own onboarding process for long-tail partners
• Cross-Functional Partnership: connect Sales, Product, Account Management, and Engineering
• What You'll Deliver in Your First 12 Months: playbooks, faster time-to-activation, self-service path

Conocimientos

Partner success

API integration

Technical integrations

API documentation

Operational rigor

Travel tech experience

Two support models

Descripción del empleo

AirHelp is a global travel tech company helping millions of travelers claim flight compensation and expand into protection products. The Partner Success Manager owns the partner lifecycle from late-stage sales support through integration, activation, and ongoing health, ensuring partners go live smoothly and stay healthy post-launch.

You'll balance hands-on ownership of strategic partners with shaping a self-service onboarding model, collaborating with Product and Account Management to define