Global HVC Relationship Manager

Super Group (Sghc); Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Life Assurance

Income Protection

Descripción de la vacante

Betway, part of the Super Group, is seeking a Relationship Manager for Spain, Latam and ROW. You will manage high-value clients, guide onboarding and compliance, and drive retention with a mobile-first approach.

You will collaborate with cross-functional teams to deliver exceptional experiences and report outcomes to stakeholders. Ideal candidates have strong English/Spanish communication, a track record in iGaming account management, and the ability to manage multiple projects while ensuring

Formación

• Excellent verbal and written communication in Spanish and English is essential.
• Proven experience in account management within an iGaming company.
• Ability to lead multiple projects and deliver on time and within scope.
• Strong attention to detail and ability to adapt to changing priorities.

Responsabilidades

• Establish and maintain relationships with Betway customers in Spain, LatAm and ROW.
• Guide customers through compliance processes to improve pass rates.
• Deliver a mobile-first, world-class service and collect feedback for stakeholders.
• Leverage Betway's partnerships to create a premium hospitality experience for clients.
• Utilize data to automate customer journeys and optimize retention.
• Manage a sustainable cohort of high-value, account-managed customers.
• Report on performance with focus on increasing long-term player value and retention.
• Provide a trusted point of contact for HVC customers and maintain accountability within budget for hosting events.
• Possibly perform additional duties to achieve business objectives.

Conocimientos

Spanish & English

Account management

Cross-functional collaboration

Project management

Attention to detail

Adaptability

iGaming knowledge

AML & SoW/SoF knowledge

Descripción del empleo

Betway, part of the Super Group, is seeking a Relationship Manager for Spain, Latam and ROW. You will manage high-value clients, guide onboarding and compliance, and drive retention with a mobile-first approach.

You will collaborate with cross-functional teams to deliver exceptional experiences and report outcomes to stakeholders. Ideal candidates have strong English/Spanish communication, a track record in iGaming account management, and the ability to manage multiple projects while ensuring