Hvc Relationship Manager

Super Group (Sghc); Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Life Assurance

Income Protection

Descripción de la vacante

Betway, part of the Super Group, is seeking a Relationship Manager for Spain, Latam and ROW. You will manage high-value clients, guide onboarding and compliance, and drive retention with a mobile-first approach.

You will collaborate with cross-functional teams to deliver exceptional experiences and report outcomes to stakeholders. Ideal candidates have strong English/Spanish communication, a track record in iGaming account management, and the ability to manage multiple projects while ensuring

Formación

• Excellent verbal and written communication in Spanish and English is essential.
• Proven experience in account management within an iGaming company.
• Ability to lead multiple projects and deliver on time and within scope.
• Strong attention to detail and ability to adapt to changing priorities.

Responsabilidades

• Establish and maintain relationships with Betway customers in Spain, LatAm and ROW.
• Guide customers through compliance processes to improve pass rates.
• Deliver a mobile-first, world-class service and collect feedback for stakeholders.
• Leverage Betway's partnerships to create a premium hospitality experience for clients.
• Utilize data to automate customer journeys and optimize retention.
• Manage a sustainable cohort of high-value, account-managed customers.
• Report on performance with focus on increasing long-term player value and retention.
• Provide a trusted point of contact for HVC customers and maintain accountability within budget for hosting events.
• Possibly perform additional duties to achieve business objectives.

Conocimientos

Spanish & English

Account management

Cross-functional collaboration

Project management

Attention to detail

Adaptability

iGaming knowledge

AML & SoW/SoF knowledge

Descripción del empleo

Job title: Relationship Manager Spain, Latam & ROW

Department: HVC

Reporting to: Head of HVC

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. The Betway HVC team is hiring a HVC Relationship manager to join our London team. Our team is responsible for delivering a world class experience to our most loyal customers. We put customer safety and sustainability at the heart of what we do. With a relentless will to win, we make data led decisions that prioritise our customers.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a gamechanger? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and SuperDrive will help us achieve our vision.

A HVC Relationship Manager is responsible for establishing and maintaining customer relationships. Utilizing the full asset suite of Betway Global partnerships, you will help contribute to vision of delivering the world’s best iGaming customer experience. How? Your contribution will be visible by delivering actionable results around key topics including but not limited to, source of funds and source of wealth processes, customer identification, exceptional communication, industry leading retention and money can’t buy experiences.

What you’ll be doing

• Being responsible for completing identification tasks and profiling our most loyal customers
• Providing a seamless experience during customers compliance processes, with the goal of increasing compliance pass rates
• Being customer obsessed, striving to deliver a mobile led experience and deliver feedback to wider stakeholders of customers experiences
• Using Betway’s global partnerships to create and attend a world class hospitality calendar for our customers across the globe
• Using data to help assist in the automation of customer journeys with a tireless focus on mobile first gaming
• Managing a sustainable cohort of account managed customers
• Managing and reporting on performance with a key focus on increasing long term player values and retention rates
• Providing a world class service to our customers that builds trust, being available and the central point of all HVC customer contact
• Delivering a strong return on investment within budget for both on and off-site hosting

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively in Spanish and English
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Fluency in English and Spanish
• Proven working experience of account management in an iGaming company
• Experience in hosting customers, knowing what world class service looks like
• Clear understanding of iGaming with strong knowledge on sports and casino products
• Strong AML, Responsible Gaming knowledge inclusive of SoW and SoF

Desirable skills you’ve got up your sleeve

• Previous experience in the sports marketing industry
• Previous experience in a regulated industry, preferably gaming
• Previous Experience working on an MGA licensed brand and UKGC licensed brands
• Experience collaborating with cross-functional teams to design and optimize automated user journeys

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We’re dedicated to your super growth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

• Health Insurance
• Life Assurance
• Income Protection

Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group. It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!