Global Head, Customer Programs & Education (Flexible Hours)

SoSafe; Barcelona; On-site; EUR 150,000 - 190,000; Full time

Benefits offered by this job

33 vacation days

Open Up & Wellbeing programs

Dog-friendly HQ

Job summary

SoSafe is seeking a Director of Customer Programs to design, scale, and execute global engagement initiatives. You will lead a multilingual team and own the flagship SoSafe Education Program, aligning with Marketing, Product, and Sales to maximize customer outcomes and revenue growth.

You will bridge strategy and execution, leveraging AI tools to automate workflows, and define KPIs across adoption, engagement, and retention across regions.

Qualifications

• 5+ years of direct leadership experience managing customer-related teams in a SaaS environment.
• Proven accountability for or impact on GRR/NRR metrics.
• Ability to design and scale programs from first principles, including AI/automation.

Responsibilities

• Develop and execute a global customer engagement strategy to drive product adoption and value.
• Own the SoSafe Education Program roadmap, curriculum, and rollout with dedicated resources.
• Design retention strategies that improve GRR/NRR across global accounts.
• Lead and coach a multilingual, global team and foster a data-driven culture.
• Collaborate with Marketing, Product, and Sales to align customer journeys.

Skills

Proven Leadership

Revenue Ownership

Hands-on Manager

AI & Automation

Communication

Cross-functional Collaboration

Job description

SoSafe is seeking a Director of Customer Programs to design, scale, and execute global engagement initiatives. You will lead a multilingual team and own the flagship SoSafe Education Program, aligning with Marketing, Product, and Sales to maximize customer outcomes and revenue growth.

You will bridge strategy and execution, leveraging AI tools to automate workflows, and define KPIs across adoption, engagement, and retention across regions.