Head Of Product, Connected Experience

Safeguard Global; Málaga; Remote; EUR 90,000 - 110,000; Full time

Benefits offered by this job

Remote first

Bonding Leave

2 Charitable Days

Bonus program

Coworking Space

Job summary

Safeguard Global is seeking a Head of Product, Connected Experience to own the experiences shared across all applications, including home, user access, and knowledge, plus the integrations linking us to external systems. You will translate product strategy into a prioritized backlog, lead product managers, and ensure delivery against business and customer experience objectives across shared surfaces.

This role requires strong leadership, strategic thinking, and a track record of delivering

Qualifications

• Eight or more years in product.
• Proven track record driving growth and commercial outcomes.
• Experience owning platform, integration, or API products in B2B SaaS.
• Experience setting and holding shared standards across multiple teams.
• Technical fluency to discuss integrations, data flows, and data products.
• Five+ years leading people, across countries/time zones.

Responsibilities

• Own the experiences across the shared surfaces and services between applications.
• Translate platform strategy into a prioritized backlog and align with SVP, Product.
• Ensure delivery on time, quality, and defined done; collaborate with engineering and design leadership.
• Work with sales/marketing/customer success/finance/legal to ensure sellable, supportable, and compliant outcomes.
• Lead teams to identify conflicts between applications early and resolve them.

Skills

Product leadership

Platform/API product

Regulated environment

People leadership

Strategic thinking

Systems thinking

Technical fluency

Commercial judgement

Job description

Head of Product, Connected Experience

About Safeguard Global

We enable global expansion without the risk. Safeguard Global has been at the forefront of global workforce enablement since we pioneered centralised global payments in 2008 and launched the employer of record (EOR) category globally in 2010. And we haven't stopped there. Today, with our 500+ in-country HR experts, cutting-edge technology, and comprehensive solutions, we've helped over 2,000 organisations hire, recruit, pay, and manage employees in 170+ countries. Because we created this category, we've learned that successful global expansion isn't driven by technology alone. It requires deep global expertise. We call this the marriage of expert and technology, human when it matters. This means we have the people and the technology to ensure 100% compliance with local, regional, national, and international laws. Together, this ethos and our solutions portfolio allow businesses to scale up or down wherever, however, and whenever they want to expand, without the risk.

Overview of the role

We're looking for a Head of Product, Connected Experience to own the experiences shared across every application: things like home, user access, and knowledge, together with the integrations that connect us to the outside world. What makes them shared is that every application touches or relies on them. The role is accountable for the experience, delivery, and outcome achievement across those shared surfaces, and for the standard other product teams build to wherever their work touches them, even though most of those teams sit outside your direct reporting line. You'll translate that target experience, combined with the product strategies set by the Directors of Product into a prioritised order of work; leading the product managers who deliver it and ensuring we deliver on business and customer experience objectives. Several of our biggest growth opportunities for 2027 sit in this area.

What you will be responsible for

Shared surfaces and standards

• Own the experience across the shared surfaces and services that sit between applications
• Own the governance of shared components with the Lead Designer, so that changes to capability every team depends on are made deliberately and once
• Own how external systems connect to the platform, through integrations
• Own regulatory and compliance obligations as product requirements within your area, particularly where integrations, white labelling, and access to client data are concerned, working with legal and the in-country teams so that they are designed in rather than retrofitted

Prioritisation and roadmap

• Translate the platform strategy and commercial priorities into a prioritised order of work for your area
• Feed that prioritisation into the single prioritised roadmap owned by the SVP, Product
• Recommend what is built, what is deferred, and what is retired within your area, and secure agreement with the SVP, Product and the Directors of Product
• Build the case for significant investment, including the value expected, the payback, and the trade-off against the alternatives

Delivery

• Hold accountability for delivery against commitment, on time and to the quality bar set in the definition of done
• Work hand in hand with engineering and design leadership, from the earliest shaping of an idea through to release, so that trade-offs between client need, technical feasibility, and cost are made together
• Work with sales, marketing, customer success, finance, and legal so that what we build is understood, sellable, supportable, and compliant on the day it launches
• Sequence work that other teams depend on so that shared capability lands ahead of the work requiring it
• Identify conflicts between applications early, while there is still time to resolve them

Customer insight and product performance

• Build the relationships, with clients, integration partners, and internal teams, that sustain a continuous understanding of customer and internal pain points, and of the opportunities they point to
• Ground product decisions in client insight, usage data, and market evidence
• Raise the standard of discovery and validation across your teams
• Define the expected outcome for each investment and own the value delivered against it
• Identify opportunities to cross-sell across the platform, drawing on usage and adoption data, and work with sales to act on them
• Act as the product expert in senior client, prospect, and partner conversations, and represent the platform externally where it helps us win and keep clients

Team leadership

• Line manage the product managers within your area
• Set clear expectations, give direct feedback, and address performance issues early
• Work with each product manager to understand their individual development needs, and take a coaching approach to growing their capability
• Drive AI adoption where it creates the best outcome, recognising that it serves some tasks well and others poorly, and help the product team keep pace with how the role of product is rapidly changing

What will give you an advantage

• Eight or more years in product
• A proven track record of driving growth and commercial outcomes from product teams, including through product led growth
• Proven experience owning platform, integration, or API products in B2B SaaS, with external developers or partners as users
• A record of setting and holding shared standards across teams outside your reporting line, whether a design system, a component library, or an integration pattern
• Technical enough to hold your own in a conversation on integrations, data flows, and data products, without needing to be an engineer yourself
• Experience of building products in a regulated environment, where compliance shapes what can be built
• At least five years leading people, including globally distributed teams across multiple countries and time zones

Primary performance metrics

• Delivery: commitments delivered on time and to quality
• Business impact: value delivered against the outcomes committed at the point of investment
• Experience: platform NPS
• Adoption: how widely the shared surfaces are used across the platform

Baselines and annual targets are set with the SVP, Product at the start of each financial year.

Competencies

• Strategic thinking: sets a direction for the shared platform that connects client need, market direction, and commercial goals
• Systems thinking: designs each service around what matters most to the customer, and focuses only on the work that delivers value
• Technical fluency: holds a credible conversation with engineering leadership on integration patterns, data, and access
• Delivery leadership: maintains a predictability and quality bar across multiple teams without becoming a bottleneck
• Communication: strong written and verbal communicator at all levels of the organisation, from SLT to team
• People development: understands what each individual needs and coaches them to grow
• Influencing: gets other product teams to adopt standards for the shared surfaces, without formal authority over how they run their own area
• Commercial judgement: determines what is worth building next, and evidences the case

Key personal attributes

• Grit and determination: moves work forward despite obstacles, and does not give up easily
• Curiosity: actively seeks out different points of view, customer needs, and the problems worth solving
• A leader and a doer: operates strategically while staying close to the detail
• Warm, open, honest, and fun to work with

We are hiring this position across multiple countries; compensation varies by hiring location. For target markets located within the European Union (EU), base salaries start from (Gross): Spain: €100,000.00 Portugal: €95,000.00

Who we are and what we do

Safeguard Global is…Global! We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe.

Our Global Benefits

• Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.
• Bonding Leave: Enjoy paid leave to bond with your new family member.
• 2 Charitable Days: Contribute to causes you believe in.
• Reward & Recognition Program: Be rewarded for your success and championing our values.
• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
• Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.

Why become a Guardian

• International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
• Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• Learning: We support your continuous growth by providing access 2 learning platforms, where you can learn at your own pace.

Welcome to the Future of Work! #LI-EB1 At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.

Head of Product, Connected Experience Spain