Global Gaming Customer Success Manager

Keywords Studios Plc; España; Remote; EUR 45,000 - 65,000; Full time

Job summary

Keywords Studios Plc is hiring a Customer Success Manager to drive product adoption and retention across mid-market gaming clients. You will partner with Account Managers to deliver measurable outcomes via Helpshift, leveraging cross-functional teams and data-driven strategies to maximize customer value.

The role focuses on enabling customers to achieve business objectives, managing multiple accounts, and advocating for customer needs through a global organization.

Qualifications

• 3+ years supporting Game Industry customers.
• Experience managing 30-40 SMB and mid-market customers simultaneously.
• Strong EQ and customer-obsessed mindset.
• Proven critical thinking, problem-solving and project management skills.
• Commercial awareness and business creativity with execution focus.
• Data-driven mindset with high attention to detail.
• Excellent written and verbal communication abilities.

Responsibilities

• Collaborate with Account Manager to drive renewal and growth.
• Be the Helpshift product expert from the business user perspective.
• Advocate for customer needs across departments and manage escalations.
• Establish goals and KPIs to demonstrate value of Helpshift.
• Prepare quarterly business reviews and action plans.

Skills

Experience in game industry

Portfolio management

Customer advocacy

Critical thinking

Project management

Data-driven mindset

Communication skills

Ambiguity management

Job description

Keywords Studios Plc is hiring a Customer Success Manager to drive product adoption and retention across mid-market gaming clients. You will partner with Account Managers to deliver measurable outcomes via Helpshift, leveraging cross-functional teams and data-driven strategies to maximize customer value.

The role focuses on enabling customers to achieve business objectives, managing multiple accounts, and advocating for customer needs through a global organization.