Global Engagement Leader: Culture & Experience

Avolta; Madrid; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Well-being program

Employee recognition programs

Employee Resource Groups

Sunflower inclusion initiative

Job summary

Avolta, a global leader in travel retail, seeks a Senior Manager, Engagement to translate strategy into scalable programs and experiences that strengthen connection and alignment across the organization. The role leads multi-market initiatives in culture, listening, recognition, inclusion and internal communications, partnering with Global PC&O, the business and regions to move priorities from concept to measurable impact.

Madrid or London base, hybrid work possible.

Qualifications

• Strong experience across culture, employee engagement, internal communications, employee experience or related global people discipline, with ownership of complex multi-market programs.
• Proven ability to translate strategy into structured execution and deliver through cross-functional teams and influence
• Excellent written, editorial and verbal communication skills, with the judgement to simplify complex topics for varied global audiences
• Strong program, project and stakeholder management capability, including governance, prioritization, risk management and disciplined follow-through
• Ability to use employee feedback, communications metrics and program data to generate insights and strengthen impact

Responsibilities

• Translates the Global Culture, Engagement & Internal Communications strategy into integrated roadmaps, program plans, milestones and measurable outcomes
• Leads global employee listening initiatives, including engagement, onboarding, exit and pulse surveys, and convert insights into practical action and follow-through
• Drives global culture and recognition programs, including Avolta Values activation, Awards & Recognition, Employee Resource Groups, and the Hidden Disabilities Sunflower program
• Leads global culture moments and engagement campaigns through the Culture, Engagement & Sustainability calendar and related communications
• Drives the rollout, adoption and evaluation of well-being initiatives, including the TELUS Well-Being offering
• Coordinates the Global Culture & Engagement Advisory Group and embed employee input into program design and improvement
• Leads Culture & Engagement workstreams within employee platform initiatives, including the Axonify pilot and scalable use cases for listening, recognition, communications and employee connection
• Partners with Operations Excellence, Learning & Development and other functions to activate the Service Philosophy across communications, learning, talent, hiring and reinforcement
• Creates practical frameworks, playbooks and toolkits that enable consistent global delivery, effective regional activation and frontline relevance where appropriate
• Translates business, people and culture priorities into clear, engaging communication strategies, campaigns and content for global audiences
• Leads defined internal communications workstreams and channel improvements, strengthening governance, consistency, reach and employee experience
• Develops leadership and employee communications, narratives and activation materials that enable leaders and regions to communicate global priorities effectively
• Uses channel performance, campaign data and employee feedback to improve communications impact and inform future priorities
• Leads multiple global programs from concept through implementation, establishing clear governance, ownership, dependencies, risks and decision points
• Builds alignment across Global PC&O, Corporate Communications, Operations, Sustainability, People Technology and regional teams to enable coordinated delivery
• Tracks adoption, outcomes and feedback, translating results into recommendations for continuous improvement
• Manages relevant partners, vendors and resources for assigned programs, contributing to effective planning and budget discipline

Skills

Culture & Engagement

Internal Communications

Stakeholder Management

Project Management

Communication Skills

Job description

Avolta, a global leader in travel retail, seeks a Senior Manager, Engagement to translate strategy into scalable programs and experiences that strengthen connection and alignment across the organization. The role leads multi-market initiatives in culture, listening, recognition, inclusion and internal communications, partnering with Global PC&O, the business and regions to move priorities from concept to measurable impact.

Madrid or London base, hybrid work possible.