Global Customer Data Governance Lead

Keysight Technologies SAles Spain SL.; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Keysight Technologies SAles Spain SL. is looking for a Customer Master Data Supervisor in Barcelona. This role involves leading a team responsible for managing customer data lifecycle, ensuring data quality and compliance, and driving process improvements. The ideal candidate will have advanced knowledge of ERP systems such as Oracle or SAP, strong proficiency in Excel and data visualization tools, and over 5 years of experience in Master Data Management. Keysight offers a dynamic work environment and embraces a culture of inclusivity and innovation.

Formación

• 5+ years in Master Data Management or Contact Center.
• Good understanding of the Quote-to-Cash processes.
• Ability to manage a team across different time zones.

Responsabilidades

• Lead a team to manage the lifecycle of customer records.
• Monitor data for completeness, accuracy, and uniqueness.
• Ensure compliance with SOX and local standards.

Conocimientos

ERP Proficiency

Data Tools

Process Knowledge

Strong Business Acumen

Networking

Educación

Bachelor’s degree in Business Administration, Finance, IT, or Data Management

Herramientas

Oracle

SalesForce

SAP

Excel

Power BI

Tableau

Descripción del empleo

Overview

Keysightis at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn moreabout what we do.

Our award-winningculture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

The Customer Master Data Supervisor leads a team of specialists to manage the end-to-end lifecycle of customer records—from initial setup and credit checks to data cleansing and archiving. This role balances day-to-day operational oversight with strategic data governance, ensuring that all data entries comply with global standards, legal tax requirements, and internal audit protocols.

Team Leadership & Operations

Workload Coordination: Distribute and supervise the daily tasks of the CDM team to ensure Service Level Agreements (SLAs) for record creation and updates are met.

Performance Management: Set clear KPIs for team members, provide regular coaching, and conduct annual performance reviews. Establishes, maintain and execute on business controls and processes.

Escalation Point: Act as the first point of contact for complex data issues or disputes between departments (e.g., Sales vs. Finance).

Provide leadership to the team, helping in defining yearly priorities and ongoing project related to Customer Data Mgmt

Data Quality & Governance

Integrity Oversight: Monitor data for completeness, accuracy, and uniqueness (preventing duplicate customer profiles).

Standardization: Develop and enforce global naming conventions, address formats, and tax documentation requirements.

Data Cleansing: Lead periodic maintenance projects to keep data accurate (e.g. dormancy, fake, etc…)

Compliance & Audit

SOX/Internal Controls: Ensure all data changes have proper documentation and approval workflows to meet Sarbanes-Oxley (SOX) or local compliance standards.

Tax & Legal Validation: Verify tax IDs (VAT/GST) and ensure customers are not on restricted or "denied party" lists for international trade.

Process Improvement

Automation: Identify opportunities to use AI or other tools/processes to speed up data entry and validation.

Cross-Functional Collaboration: Partner with IT, Sales, and Supply Chain to ensure data structures support new business initiatives or software rollouts.

Qualifications

• ERP Proficiency: Advanced knowledge of Oracle, SalesForce, SAP or similar systems
• Data Tools: High proficiency in Excel (VLOOKUPs, Pivot Tables) and data visualization tools like Power BI, Reporting Tools or Tableau.
• Process Knowledge: Good understanding of the Quote-to-Cash processes and attention to detail.
• Education: Bachelor’s degree in Business Administration, Finance, IT, or Data Management.
• Experience: 5+ years in Master Data Management or Contact Center
• Strong business acumen, with the ability to translate customer/stakeholders needs, market dynamics, and strategy into effective processes, solutions and decisions.
• Networking: The ability to influence stakeholders in different countries or departments.
• The role requires managing a team across different time zones.
• Build and sustain a high performing team, inclusive leadership culture, talent and succession, and engagement across geographies while leading effectively through changes.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***