Global CRM Analyst (Dynamics 365) | Agile, Insurance

Veltech; Barcelona; Presencial; EUR 42.000 - 64.000; Jornada completa

Descripción de la vacante

Veltech is seeking an experienced Business Analyst to work on a global Commercial Insurance CRM project. You will collaborate with analysts, developers and stakeholders to implement and operate CRM features and integrations using Microsoft Dynamics 365 in an Agile environment.

The role involves working with distributed teams in Zurich, London and Spain, ensuring alignment with business strategy, eliciting requirements, validating designs and supporting deployment and adoption of CRM capabilities.

Formación

• Strong business analysis and process analysis skills.
• Clear focus on customer needs and collaboration.
• Experience in Agile projects.
• Experience in Commercial Insurance.
• Fluent English (written and spoken).
• Spanish or German language skills a plus.

Responsabilidades

• Collaborate with analysts, developers and stakeholders to implement and operate CRM features and integrations aligned with the client's strategy.
• Support the technical team on solution design and validation, including test case reviews.
• Deliver platform integration demand from both Commercial Insurance and Corporate Life & Pensions stakeholders.
• Leverage Microsoft Dynamics 365 and Power Platform to implement best-in-class CRM features.
• Drive usage and coverage of core entities to generate sales insight.

Conocimientos

Business analysis

Process analysis

Customer focus

Creative problem solving

Communication

Agile experience

CRM (Dynamics 365)

Power Platform

Stakeholder management

Distributed teams

English fluency

Herramientas

Microsoft Dynamics 365

Power Platform

Office 365

Descripción del empleo

Veltech is seeking an experienced Business Analyst to work on a global Commercial Insurance CRM project. You will collaborate with analysts, developers and stakeholders to implement and operate CRM features and integrations using Microsoft Dynamics 365 in an Agile environment.

The role involves working with distributed teams in Zurich, London and Spain, ensuring alignment with business strategy, eliciting requirements, validating designs and supporting deployment and adoption of CRM capabilities.