CRM Consultant_Dynamics 365

6008 AVANADE SPAIN, S.L.U Company; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Avanade is seeking a D365 Customer Engagement (CE) Developer to design and implement CRM solutions for clients across all project phases. You will liaise between clients and project teams including Project Managers, Back-End/Front-End Architects, and CE professionals.

Join Avanade, Microsoft’s #1 partner, for strong personal development opportunities and a focus on technology and soft consulting skills. You will contribute to high-impact CRM initiatives and work with global teams on CE

Formación

• Bachelor’s degree in Computer Science, Computer Engineering, MIS, or equivalent relevant work experience.
• Experience with Dynamics CRM Customer Service and Power Platform.
• Strong client-facing consulting experience and ability to manage client expectations.

Responsabilidades

• Consult and advise clients on technology uses to solve business problems.
• Develop, test, and design applications; produce technical specs.
• Prototype, configure, and test related business processes within CRM.
• Collaborate with teams to ensure requirements are understood.
• Measure project quality using KPIs and drive continuous improvement.

Conocimientos

CRM expertise

Power Platform

Typescript/JavaScript

Client management

Consulting skills

Educación

Bachelor’s degree in Computer Science or related field

Herramientas

Microsoft Dynamics CRM

Power Automate

Plugins

Genesys CTI integration

Descripción del empleo

As a D365 Customer Engagement (CE) Developer, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You’ll solve problems using CRM solutions as you liaise between Avanade clients and project teams made up of Project Managers, Back-End and Front-End (UX) Architects, and other CE professionals. This role provides the opportunity to work for Microsoft’s #1 partner with an unrivalled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.

Key Responsibilities

• Consult and advise our clients and internal stakeholders on uses of technology to solve business problems
• Perform application development, complex code development, application testing, and component design
• Write technical specifications and collaborate with the functional team to ensure requirements are understood
• Prototype, configure, and test respective business processes
• Enable the design of conceptual architecture and technical solutions
• Use key performance indicators (KPIs) to measure and test the quality of projects
• Improve your clients business by identifying potential challenges and supporting continuous improvement through their CRM system .

Proved experience on these technologies: Dynamics CRM Customer Service Unified Service Desk Desirable: Genesys CTI Integration Experience analyzing, designing, developing, implementing and maintaining Microsoft Dynamics CRM and Power Platform application code Typescript/Javascript Plugins, custom actions Power Automate/Workflows Client management skills and the ability to work with customers to develop and manage an action plan Collaborated with global teams on CE technology implementation and maintenance projects Strong consulting skills and client-facing experience with an implementation partner and/or end user

Bachelor’s degree, or its foreign equivalent, in Computer Science, Computer Engineering, Management Information Systems, or equivalent relevant work experience

About you

• Analytical, curious, agile Team player and good communicator
• Problem-solver, patient, quality-driven Self-motivating Innovative mindset .

At Avanade, we advance the world through the power of people and Microsoft. Join us to shape your skills and the future with bold ideas and innovative solutions. Our partnership with Microsoft and Accenture empowers you to unlock your full potential. Working at Avanade offers the chance to build a career path that suits your skills and interests and the freedom to be your authentic self. We are committed to your growth, well-being, and success. This is where passion meets opportunity, technology meets humanity, and every challenge is a chance to make a genuine impact on colleagues, clients, and communities. Together, we do what matters.