Global Carrier Relations Lead

DHL Supply Chain; Valencia; Presencial; Confidencial; Jornada completa

Descripción de la vacante

DHL Supply Chain Valencia center of excellence is seeking a Carrier Manager to build strategic, long-term partnerships with international transport providers. You will be the main DHL contact for carriers, drive performance and resolve escalations.

Based in Alfafar, Valencia, you will lead negotiations, monitor KPIs and SLAs, identify risks, and collaborate with Operations, Planning, Procurement and customers to improve service, capacity and cost efficiency.

Formación

• Fluent English and availability to travel.
• Academic background in Logistics, Supply Chain, Freight Forwarding, or a related field.
• Minimum 5 years of experience in logistics operations within an international multimodal environment.
• Strong experience in strategic carrier or supplier management, negotiation, and relationship development.
• Proven ability to manage carrier performance through KPIs, SLAs, business reviews, and improvement plans.
• Excellent communication, stakeholder management, influencing, and problem-solving skills.
• Analytical, proactive, and business-oriented mindset.

Responsabilidades

• Develop strong, trusted relationships with key carriers and promote long-term strategic partnerships.
• Lead carrier performance reviews using KPIs and SLAs, ensuring clear follow-up and improvement actions.
• Manage negotiations, operational escalations, service commitments, capacity, and costs.
• Identify risks, trends, and improvement opportunities across the carrier network.
• Define and support the carrier strategy in collaboration with Operations, Planning, Procurement, and customers.
• Translate performance data into concrete actions and strategic decisions.
• Evaluate and onboard new carriers, ensuring compliance with DHL and customer standards.
• Drive continuous improvement across the transport network to enhance service, efficiency, and reliability.

Conocimientos

Carrier management

Negotiation

KPI & SLA management

Stakeholder relationships

English fluency

Travel availability

Analytical mindset

Educación

Academic background in Logistics/Supply Chain or related field

Descripción del empleo

DHL Supply Chain Valencia center of excellence is seeking a Carrier Manager to build strategic, long-term partnerships with international transport providers. You will be the main DHL contact for carriers, drive performance and resolve escalations.

Based in Alfafar, Valencia, you will lead negotiations, monitor KPIs and SLAs, identify risks, and collaborate with Operations, Planning, Procurement and customers to improve service, capacity and cost efficiency.