Global BSS Engineering & Product Director

Vonage; España; Remote; EUR 150,000 - 190,000; Full time

Benefits offered by this job

Private Medical Insurance

Life Insurance and Group Personal Accd

Ericsson Care Line

DTO/PTO (Hourly Paid Time Off)

Job summary

Vonage is seeking a Senior Director, BSS Engineering & Product, to lead the global BSS function covering billing, rating, provisioning, ordering, revenue management and lifecycle management. You will own architecture, platform strategy, and delivery across multiple regions and products, leveraging AI-enabled insights to improve performance.

You will lead a distributed team of engineers, product owners, and architects, ensuring scalable, secure, and compliant BSS platforms and a clear, measurable

Qualifications

• Senior BSS engineering and product leadership experience in global telecommunications, CPaaS, cloud communications, or enterprise SaaS.
• Deep BSS domain expertise with known platforms (Amdocs, Oracle Communications, CSGi, NetCracker, Zuora, Optiva, Salesforce CPQ, or equivalent).
• Experience leading BSS platform delivery, including migrations, integrations, data improvements, release planning, and API-led or cloud-native architectures.
• Strong product ownership capability translating commercial, finance, regulatory, operational, and customer needs into a roadmap and measurable outcomes.
• Experience leading geographically distributed engineering, product, architecture, and delivery teams in a matrixed environment with AI/automation tooling.
• Experience in CPaaS, UCaaS, CCaaS, or Tier 1/Tier 2 telecommunications.
• Experience with API monetisation, partner billing, usage-based charging, subscription management, or digital self-service.

Responsibilities

• Lead the global BSS engineering organization, owning architecture, delivery, quality, resilience, and platform performance across core BSS systems.
• Define engineering practices across solution design, integration, release management, test automation, observability, and technical debt management.
• Ensure BSS platforms support scale, availability, security, compliance, and multi-product, multi-region needs.
• Own the BSS product strategy and roadmap, prioritizing capabilities across commercial, customer, operational, regulatory, and finance needs.
• Translate business requirements into a clear product backlog across billing, rating, mediation, ordering, CPQ, revenue management, customer lifecycle management, and related integrations.
• Establish governance, prioritization forums, success measures, and communication rhythms, including AI-enabled insights for delivery and platform optimisation.
• Lead and develop a global BSS Engineering and Product team, including managers, owners, leads, architects, and delivery specialists.
• Run operating cadence across roadmap planning, delivery governance, platform health, stakeholder prioritisation, risk, and product delivery progress.
• Build capability through hiring, succession planning, team structure, distributed delivery, and practical AI enablement.

Skills

Senior BSS leadership

BSS domain expertise

BSS platform delivery

Product ownership

Distributed teams

CPaaS/UCaaS/CCaaS experience

API monetisation & billing

Job description

Vonage is seeking a Senior Director, BSS Engineering & Product, to lead the global BSS function covering billing, rating, provisioning, ordering, revenue management and lifecycle management. You will own architecture, platform strategy, and delivery across multiple regions and products, leveraging AI-enabled insights to improve performance.

You will lead a distributed team of engineers, product owners, and architects, ensuring scalable, secure, and compliant BSS platforms and a clear, measurable