Global Brand Experience Project Lead – Getnet Corner

Getnet; Madrid; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Annual health care program

Hybrid and collaborative model (60% on

Transportation allowance

Meal voucher/food voucher

Self-development programs

Job summary

Getnet is seeking a Global Brand & Experience Project Lead to shape the future of our physical brand experiences. You will lead end-to-end projects, defining customer journeys, architecture and activations across Madrid, Brazil and Mexico.

Collaboration with Marketing, Product, Technology and external partners is essential to deliver scalable, engaging spaces that reflect Getnet's omnichannel vision. Fluent English plus Spanish and/or Portuguese is required.

Qualifications

• Extensive experience in trade marketing, brand experience and retail environments.
• Proven ability to lead complex projects from concept to launch.
• Experience translating products/tech into engaging customer experiences.
• Experience managing creative agencies and multi-stakeholder teams.

Responsibilities

• Define concept, purpose and customer journey for a distinct Getnet brand and product experience across markets.
• Translate brand, products and tech into simple, compelling physical experiences and demonstrations.
• Shape requirements for architecture, interior design, furniture, signage and customer flows.
• Lead the project end to end with roadmap, budget and milestones.
• Coordinate Marketing, Product, Technology, Commercial and Procurement with suppliers.
• Drive international roll-out across Madrid, Brazil and Mexico.
• Develop activation plans to boost customer engagement and recurring use.
• Define success metrics and feedback mechanisms to improve the concept.

Skills

End-to-end project management

Brand experience design

Agency management

Multi-stakeholder coordination

Retail design knowledge

Interactive tech in physical spaces

Customer journeys

Fluent English

Spanish language

Portuguese language

Education

More than 10-12 years.

Tools

Architecture/interior design knowledge

Job description

About Getnet

Getnet is the leading fintech provider of payment solutions in Latin America and Iberia. We offer robust, omnichannel solutions that cater to the unique needs of our customers, integrating seamlessly with existing ecosystems while delivering powerful proprietary capabilities.

Our comprehensive suite of services includes payment gateway, in-store and e-commerce acquiring, processing, fraud prevention, financial services and value-added solutions tailored to industries such as retail, food & beverage, health & beauty, hospitality and travel.

In 2025, Getnet processed over €238 billion across 10.5 billion transactions, serving 1.2 million clients. The company ranks as the largest acquirer in Latin America by number of transactions, and among the top 10 globally. Getnet operates across Brazil (as an e-commerce leader), Mexico, Chile, Argentina, Uruguay, Colombia, Spain and Portugal.

Getnet is built to serve merchants, ISVs, PayFacs, orchestrators, platforms and the next generation of commerce enablers, connecting technologies and markets through a unified, omnichannel payment experience that boosts performance and drives growth.

WHY JOIN OUR TEAM

If you want to shape the future of financial solutions, this is the place!

At Getnet, your work connects to something bigger, creating a real impact across global teams and markets for our clients and communities.

Our people are our greatest strength. We combine growth opportunities, strong team connections, and a culture that supports your well-being and sense of belonging, so you can develop, contribute, and feel valued. With flexibility and autonomy built into how we work, you'll have the space to focus, collaborate, and perform at your best.

Here, your impact matters, your growth is supported, and your experience is designed to help you thrive.

What You'll Do

• Define the concept, purpose and customer journey for a distinctive physical Getnet brand and product experience, establishing principles that can scale across markets.
• Translate Getnet's brand, products, technology and value proposition into simple, compelling physical experiences, product demonstrations and storytelling.
• Shape the requirements for architecture, interior design, furniture, technology, signage and customer flows, ensuring brand, functionality and user experience work together coherently.
• Lead the project end to end, owning the roadmap, budget, milestones and delivery plan from initial concept through physical implementation and launch.
• Coordinate stakeholders across Marketing, Product, Technology, Commercial, Operations and Procurement, while managing agencies, designers, production partners and other suppliers.
• Drive the initial international roll-out across Madrid, Brazil and Mexico, balancing global consistency with local customer, product and operational needs.
• Develop activation plans that generate customer engagement and recurring use of the experience while supporting commercial and marketing priorities.
• Define success metrics and feedback mechanisms across usage, customer engagement, product interaction, commercial contribution and brand impact to continuously improve the concept.

What We're Looking For

We are in search of a Global Brand & Experience Project Lead to join our Brand & Marketing Global team, with the following qualifications and background:

Professional Experience

• Significant experience in Trade Marketing, Brand Experience, Retail Experience, Customer Experience, Product Marketing or Experiential Marketing.(Required)
• Proven track record of owning complex projects from initial concept through physical implementation and launch.(Required)
• Experience translating products and technology into simple, engaging customer experiences.(Required)
• Experience managing creative agencies, designers, production partners and/or architectural teams.(Required)
• Experience operating internationally and coordinating multiple markets and stakeholders.(Required)
• Experience in retail, payments, fintech, technology, telecommunications, consumer electronics, banking or hospitality.(Preferred)
• Experience designing or operating flagship experiences, concept stores, experience centres, innovation hubs, showrooms or service-led retail environments.(Preferred)

Education

• More than 10-12 years.

Languages

• Fluent English plus Spanish and/or Portuguese.(Required)
• Fluency in English, Spanish and Portuguese.(Preferred)

Hard Skills

• End-to-end project management, including roadmaps, budgets, milestones, dependencies and delivery planning.
• Brand and product experience design, including customer journeys, product demonstrations and experiential activation.
• Agency, supplier and multi-stakeholder management.
• Knowledge of architecture, interior design, spatial design or retail design.
• Experience with interactive technology and digital product demonstrations in physical environments.

Soft Skills

• Entrepreneurial mindset and ability to build concepts from the ground up.
• Strong customer and commercial mindset.
• Hands-on, execution-driven approach.
• Ability to influence and align senior stakeholders across functions and markets.
• Strong design sensitivity and understanding of how brand, product, physical environment and service come together.
• Ability to balance global consistency with different market realities.

Getnet is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.

Our Offer And Benefits

• We care for your well-being, so you will have health insurance, life insurance, dental insurance, annual health care, and access to Wellhub.
• We promote flexibility with a hybrid and collaborative model; the selected candidate must be ready to work 60% on-site.
• We aim to boost your growth with access to self-development programs.
• We aim to make your workdays more accessible, so you will have transportation allowance and meal voucher/food voucher.
• Getnet is part of Santander Group, one of the world's leading financial groups, with a presence in more than 22 countries.