German speaking Customer Service Representative – PART TIME

Teleperformance SE; Barcelona; Hybrid; EUR 10,000 - 13,000; Part time

Benefits offered by this job

Part-time hybrid position in Barcelona

Referral program

Relocation package support

Private health insurance

Career growth opportunities

Contests & culture

World Trade Center Barcelona location

Diversity & Inclusion

Job summary

Teleperformance Spain in Barcelona seeks a part-time hybrid agent to act as the first point of contact for Google customers, qualifying leads for new Google Ads campaigns and directing inquiries efficiently. You will strive to meet KPIs while upholding policy standards and delivering exceptional service.

The role emphasizes German and English language proficiency, strong communication, organization, and teamwork in a dynamic digital marketing environment.

Qualifications

• German language at C2 level and English at C2 level.
• Customer-focused with friendly and helpful demeanor.
• Excellent verbal and written communication.

Responsibilities

• Serve as the first point of contact for Google customers and route inquiries to the appropriate department.
• Meet or exceed defined KPIs while maintaining high quality customer service.
• Ensure activities comply with company policies and procedures.

Skills

German language (C2)

English language (C2)

Customer focus

Great communication

Organized

Detail-oriented

Team player

Job description

DescriptionReady to elevate your career and join a fast-growing team in the digital world?Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!Act as the first point of contact for Google customers, combining active listening with solution routing to support needs or qualify leads for new Google Ads campaigns.ResponsibilitiesServe as the first point of contact, directing customer inquiries to the appropriate department with accuracy and efficiency.Meet or exceed defined KPIs while maintaining a high standard of customer service.Ensure all activities are performed in compliance with company policies and procedures.Operate with a high level of accuracy and compliance, upholding our company’s standards and procedures in all your interactionsRequirementsRequirementsLanguage Skills: C2 level of German and EnglishCustomer-focused with a genuinely friendly and helpful demeanor.An excellent communicator, both verbally and in writing.Highly organized and able to manage multiple tasks effectively.Detail-oriented and committed to accuracy.A team player who is eager to contribute to a positive work environment.Desirable SkillsProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and qualityCollaboration: Working effectively with others, sharing ideas and resources to achieve common goalsCommunication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.Emotional Intelligence: Understanding and managing one’s own emotions and the emotions of others to foster positive relationships and enhance the impact of actionsOpen Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaborationCritical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insightsSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutionsEntrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identificationBenefitsBenefitsPart time hybrid position in Barcelona with a competitive salary, Monday to Friday.Salary: 11,565.73€ gross/yearReferral Program: Earn up to €2,000 for bringing friends, depending on the language/project.Relocation package support.Private Health Insurance.Clear career growth opportunities supported by coaches and a motivating team environment.Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.Prime office location at the World Trade Center, Barcelona, surrounded by the sea.Diversity, Equity & InclusionTP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.